Operation Manager

Management - Store (Retail & Consumer Products)

About Us:
IMIKA is one of Malaysia's leading retailers, specializing in refurbished laptops, PCs, smartphones, and tablets. With over 100 outlets across the country, we're dedicated to providing top-quality products and excellent customer service. As we continue to grow, we're looking for a dynamic Operations Manager to take the reins and lead our sales, people, and branches to new heights.

Job Description:
Are you a hands-on leader who thrives in a fast-paced environment? We're seeking an experienced and results-driven Operations Manager to join our team. In this role, you'll oversee the daily operations of multiple branches, drive sales performance, and lead our teams to deliver outstanding results. If you're passionate about retail and want to make a real impact, this could be the perfect opportunity for you.

Responsibilities:

1. Sales Leadership: Drive and oversee sales performance across all branches, ensuring targets are not just met but exceeded.
2. Branch Management: Keep our branches running smoothly and efficiently, managing everything from daily operations to long-term strategies.
3. People Leadership: Lead, mentor, and motivate branch managers and staff to achieve top performance and customer satisfaction.
4. Performance Optimization: Regularly assess branch performance, identify areas for improvement, and implement strategies to boost efficiency and productivity.
5. Customer Focus: Ensure every customer across all branches enjoys a consistent, high-quality experience.
6. Inventory Oversight: Manage stock levels and ensure branches are well-supplied to meet customer demand.
7. Staff Development: Provide ongoing training and development opportunities to help our team grow and succeed.
8. Compliance: Ensure all branches adhere to company policies, procedures, and regulatory requirements.
9. Reporting: Prepare and present regular reports on branch performance, sales, and key metrics to senior management.

Requirements:

1. Proven experience as an Operations Manager or similar role in retail.
2. Strong leadership and people management skills.
3. Excellent organizational and multitasking abilities.
4. In-depth knowledge of retail operations, sales strategies, and customer service.
5. Ability to analyze data and make informed decisions.
6. Strong communication and interpersonal skills.
7. Willingness to travel between branches as needed.
8. Proficiency in Microsoft Office and retail management software.

Why Join Us?
- Be a part of a rapidly growing company with a strong presence in the market.
- Lead a dynamic team and make a significant impact on our business.
- Enjoy opportunities for career advancement and professional growth.
- Work in a supportive and collaborative environment where your contributions are valued.

If you're a motivated leader with a passion for retail operations and a track record of success, we'd love to hear from you. Apply now to join IMIKA and help us continue our journey of growth and success!