Operation General Manager

Location: Bangi

Remuneration: RM10,000-RM13,000

Key Responsibilities:

Operational Oversight:

• Managing and work closely with Senior operation team, ensuring efficient and effective management of all outlets, including front-of-house, back-of-house, and administrative functions.
• Further improvise existing SOPs, ensure that all operations comply with company policies, industry regulations, and health and safety standards.
• Enhance brand’s reputation in all aspects.
• Reporting to Company Directors.
• Lead, mentor, and motivate a team of managers and staff, fostering a positive work environment.
• Oversee recruitment, training, development, and performance evaluation of employees.
• Develop and implement policies and procedures for effective staff management.
• Develop and manage the budget, including forecasting, cost control, and financial reporting.
• Monitor financial performance, analyze variances, and take corrective actions to achieve financial targets.
• Optimize revenue streams and manage expenses to enhance profitability.
• Ensure exceptional customer service and satisfaction by setting high service standards and addressing customer feedback and complaints effectively.
• Develop and implement strategies to enhance the overall guest experience and build customer loyalty.

Marketing and Promotion:

• Collaborate with the branding agency to design and execute promotional activities, events, and advertising campaigns.
• Analyze market trends and customer preferences to tailor marketing strategies and drive business growth.
• Oversee social media and online presence to attract and retain customers.

Compliance and Quality Control:

• Ensure compliance with all relevant laws, regulations, and company policies, including food safety, health, and safety standards.
• Conduct regular inspections and audits to maintain high standards of quality and hygiene.
• Implement and monitor quality control measures to ensure consistency and excellence.
• Prepare and present regular reports on operational performance and strategic initiatives to senior management.
• Maintain open and effective communication with upper management, staff, and external stakeholders.

Key Requirements:

• At least 7-8 Year(s) of hands-on experience in sales and retail operation management in Food/Beverage/Restaurant Service or equivalent.
• The candidate should possess excellent leadership, communication, and interpersonal skills.
• The candidate should be flexible to work on weekends and holidays as needed.
• The candidate must be willing to travel as part of the role.

If you are interested in this position, you may apply directly by clicking the “Apply” button or you may apply through our website: https://eps.my/jobseekers/

Sub Specialization: Administration; Others

Type of Employment: Permanent

Minimum Experience: 8 Years

Work Location: Selangor