Operation Executive

Key Responsibilities

Customer Service Oversight

• Supervise and support a team of 4 Customer Service Executives
• Handle escalated customer issues and ensure timely resolutions
• Set and monitor KPIs for service quality and response times

Livestream Host Coordination

• Oversee scheduling and shift planning for 15 livestream hosts
• Track attendance, performance, and ensure monthly payments are accurate and timely
• Collaborate with content/marketing teams to coordinate campaigns involving hosts

Retail & Partner Liaison (Watsons)

• Coordinate weekly stock replenishment and ensure on-time deliveries
• Act as the main point of contact for Watsons regarding promotions and campaigns
• Work closely with marketing and logistics teams to ensure execution of retail plans

Operational Administration

• Maintain visibility over tasks and projects within the Operations team
• Track deliverables and ensure timely completion from various team members
• Compile and report on progress, challenges, and team performance

Procurement & Sourcing (China)

• Communicate with existing suppliers for stock and packaging orders
• Source new SKUs and packaging options that align with brand standards
• Compare quotations, handle invoicing, and manage shipments from China to Malaysia

Operations Manager (Startup Environment)

• Location: [Insert Location or "Hybrid/Remote"]
• Type: Full-time
• Department: Operations
• Reports to: Founder / CEO

About the Role

We're looking for a highly organized and proactive Operations Manager to join our fast-growing team. In this role, you'll be the central figure coordinating across customer service, livestream operations, retail partners, and procurement. You’ll be managing people, systems, and processes to ensure smooth daily operations and contribute to the overall growth of the company.

If you thrive in dynamic environments, are a great communicator, and can juggle multiple departments while staying focused on outcomes – we’d love to hear from you.

Requirements

• 2–5 years experience in operations, admin coordination, or related fields
• Excellent organizational and time management skills
• Strong communication in English and Malay; Mandarin is a big advantage
• Comfortable working with spreadsheets, project management tools (e.g., Google Sheet, Microsoft)
• Ability to multitask and prioritize under pressure
• Problem-solving mindset with strong attention to detail
• Experience in retail, e-commerce, or livestream environments is a plus

Perks & Benefits

• Competitive salary package
• EPF + SOCSO + EIS
• RM600 medical claim & self-improvement
• Performance bonus
• Birthday leave
• A collaborative and fast-moving startup culture
• Opportunities for growth and internal mobility
• Fun, creative, and supportive team environment