Operation Executive

About the role

Join Grand Tai Sdn. Bhd. as an Operation Executive and play a key role in our Freight/Cargo Forwarding operations. This full-time position is based in Kuala Lumpur City Centre, Kuala Lumpur and offers an opportunity to contribute to the strategic goals of our organization.

What you'll be doing

• Coordinate all logistics to ensure operations run smoothly. This includes inventory management, coordinating deliveries, and liaising with other departments to ensure timely execution of tasks.
• Ensure effective delivery of goods, by coordinating timely logistics requirements via cost-effective channels.
• Work closely with the sales team to prepare and maintain accurate listings. Facilitate and expedite the sales process by providing necessary support, including document preparation, contract facilitation, and follow-ups.
• Handle post-sale operations including order processing, delivery coordination, and customer follow-ups. Address any concerns or issues that arise after the sale and strive to resolve them in a timely and satisfactory manner.
• Deliver excellent customer service by addressing customer inquiries, providing information, and resolving complaints effectively. Strive to enhance customer satisfaction and build long-term relationships.
• Monitor and track payments, ensure timely collection, and follow up on overdue payments. Work collaboratively with the finance team to reconcile accounts and maintain accurate records.
• Assist with customer communication on behalf of company departments, ensuring clear, effective information flow within and outside the company.
• Provide department team leaders/managers with relevant information on activities, and issues related to order management of assigned accounts and tasks on a regular basis.
• Perform any other tasks as assigned.

What we're looking for

• Bachelor Degree in International Trade, Business Administration, Statistics, Economics, Logistics or related degree.
• Proven experience in operations, sales support, or a related role is an advantage.
• Exceptional organizational and multitasking skills.
• Effective communication skills in English and Mandarin, both spoken and written. This role will be required to deal with Mandarin speaking clients.
• Key contact point with Principal office in China supporting global distribution requirements.
• Able to work in a fast-paced, deadline-driven environment.
• High level of professionalism and strong problem-solving abilities.
• Fresh graduates are encouraged to apply.

What we offer

At Grand Tai Sdn. Bhd., we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits you can expect include:

- Competitive salary and performance-based bonuses
- Ongoing training and oversea work-exchange opportunities
- Opportunities for career advancement within the company
- Social and team-building activities to foster a positive work culture

About us

Grand Tai Sdn. Bhd. is a leading trading company specializing in a diverse range of commodities and financial products. With a strong presence in the Asia-Pacific region, we pride ourselves on our innovative trading strategies, customer-centric approach, and commitment to sustainable business practices. Join our dynamic team and be a part of our continued growth and success.

Apply now to become our next Operation Executive and be a part of our dynamic organization.

Company information

Registration No. 201901041607