Online Support Executive

Leanis Solutions Sdn Bhd
Kuala Lumpur
Remote
MYR 100,000 - 150,000
Job description

Job Responsibility

Job Description: Provide Level-1 support to merchants from three locations: UAE, Hong Kong, and Thailand. Responsibilities include:

  1. Provide information regarding bank service availability.
  2. Investigating and resolving transaction issues reported by merchants.
  3. Escalating unresolved problems to Level-2 and Level-3 support teams.
  4. Preparing and submitting daily reports to the Head of Department (HOD).
  5. Attending weekly online meetings with the HOD to discuss collected issues.

Job Requirements

Level 1: Online Support Executive

Requirement As Followed

  1. Min possess Diploma in any field.
  2. Fresh graduates are encouraged to apply.
  3. Proficiency in English & Bahasa Malaysia in communication & writing.
  4. Reliable internet connection, own a computer and a suitable workspace for remote work.
  5. Strong attention to detail in verifying system-provided information.
  6. Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week.
  7. Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking.

Job Benefits

  1. Competitive salary & benefit package.
  2. KWSP.
  3. SOCSO.
  4. Career advancement.
  5. Annual and Medical Leave.
  6. Self Improvement Allowance.
  7. Work From Home.
  8. Company Trip.
  9. Bonus.
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