Online Support Executive
Job description
Job Responsibility
Job Description: Provide Level-1 support to merchants from three locations: UAE, Hong Kong, and Thailand. Responsibilities include:
- Provide information regarding bank service availability.
- Investigating and resolving transaction issues reported by merchants.
- Escalating unresolved problems to Level-2 and Level-3 support teams.
- Preparing and submitting daily reports to the Head of Department (HOD).
- Attending weekly online meetings with the HOD to discuss collected issues.
Job Requirements
Level 1: Online Support Executive
Requirement As Followed
- Min possess Diploma in any field.
- Fresh graduates are encouraged to apply.
- Proficiency in English & Bahasa Malaysia in communication & writing.
- Reliable internet connection, own a computer and a suitable workspace for remote work.
- Strong attention to detail in verifying system-provided information.
- Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week.
- Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking.
Job Benefits
- Competitive salary & benefit package.
- KWSP.
- SOCSO.
- Career advancement.
- Annual and Medical Leave.
- Self Improvement Allowance.
- Work From Home.
- Company Trip.
- Bonus.