Online Support Executive

Job Responsibility

Job Description: Provide Level-1 support to merchants from three locations: UAE, Hong Kong, and Thailand. Responsibilities include:

1. Provide information regarding bank service availability.
2. Investigating and resolving transaction issues reported by merchants.
3. Escalating unresolved problems to Level-2 and Level-3 support teams.
4. Preparing and submitting daily reports to the Head of Department (HOD).
5. Attending weekly online meetings with the HOD to discuss collected issues.

Job Requirements

Level 1: Online Support Executive

Requirement As Followed

1. Min possess Diploma in any field.
2. Fresh graduates are encouraged to apply.
3. Proficiency in English & Bahasa Malaysia in communication & writing.
4. Reliable internet connection, own a computer and a suitable workspace for remote work.
5. Strong attention to detail in verifying system-provided information.
6. Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week.
7. Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking.

Job Benefits

1. Competitive salary & benefit package.
2. KWSP.
3. SOCSO.
4. Career advancement.
5. Annual and Medical Leave.
6. Self Improvement Allowance.
7. Work From Home.
8. Company Trip.
9. Bonus.