Online Sales Engineer

The Main Objectives of the Position:

• Primary responsibility for meeting the sales objective of converting leads & prospects to active customers who make purchases through the Online Shop platform with the aim of growing the Online Sales Channel.
• Operationally focused, primarily responsible for converting leads/prospects to online customers through direct selling. This personnel will implement direct sales tactics to manage customer relationships and needs, aiming to achieve revenue targets.

Key Accountabilities:

• Successful conversion of quotations to orders via Online Shop from leads, prospects & customers in the Online Sales Channel.
• Plan & organize outbound calls as part of the daily sales routine to promote the Online Shop for Online Sales Channel customers.
• Implement direct sales skills to manage customer relationships & needs.
• Handle situations which may require adaptation of response or extensive research according to customer response.
• Use a computerized system for tracking, information gathering, and/or troubleshooting.
• Follow through the lead nurturing process to assist customers onboarding to the Online Shop platform.
• Attend to inquiries and assist customers in resolving problems with the goal of onboarding customers to make purchases via Online Shop, requiring extensive product knowledge and problem-solving skills.
• Plan daily sales activities using CRM (Customer Relationship Management) & other relevant applications as sales support tools.
• Support market development by effectively guiding customers to the desired channel.
• Actively promote the Online Shop platform to the customers in his/her area of responsibility.
• Represent the brand at the point of customer contact.
• Excellence in telecommunication, email communication & virtual selling skills in daily sales routine using digital media.
• Able to liaise with interdepartments on customer matters.

Educational Background:

• Vocational education (bachelor’s degree) preferred in technical engineering (Mechatronics, Electrical, Mechanical).
• Proficiency in Microsoft Office and CRM (Customer Relationship Management).
• Fluent in English and respective local language skills.

Professional Knowledge and Experiences:

• Preferably 3-4 years of relevant working experience.
• Strong performance and problem-solving orientation.
• Openness and flexibility.
• Customer-oriented and analytically strong.
• Ability to work under pressure and multi-task.
• Proactive attitude.
• Able to work independently and in a team.
• Highly organized, even in a scale-up environment.
• Result-driven and self-motivated.
• Experience in direct handling of customers, ideally in a virtual/digital environment.
• Experience in e-commerce concepts.