Primary responsibility for meeting the sales objective of converting leads & prospects to active customers who make purchases through the Online Shop platform with the aim of growing the Online Sales Channel.
Operationally focused, primarily responsible for converting leads/prospects to online customers through direct selling. This personnel will implement direct sales tactics to manage customer relationships and needs, aiming to achieve revenue targets.
Key Accountabilities:
Successful conversion of quotations to orders via Online Shop from leads, prospects & customers in the Online Sales Channel.
Plan & organize outbound calls as part of the daily sales routine to promote the Online Shop for Online Sales Channel customers.
Implement direct sales skills to manage customer relationships & needs.
Handle situations which may require adaptation of response or extensive research according to customer response.
Use a computerized system for tracking, information gathering, and/or troubleshooting.
Follow through the lead nurturing process to assist customers onboarding to the Online Shop platform.
Attend to inquiries and assist customers in resolving problems with the goal of onboarding customers to make purchases via Online Shop, requiring extensive product knowledge and problem-solving skills.
Plan daily sales activities using CRM (Customer Relationship Management) & other relevant applications as sales support tools.
Support market development by effectively guiding customers to the desired channel.
Actively promote the Online Shop platform to the customers in his/her area of responsibility.
Represent the brand at the point of customer contact.
Excellence in telecommunication, email communication & virtual selling skills in daily sales routine using digital media.
Able to liaise with interdepartments on customer matters.