Online E-commerce Marketer

Job Responsibilities

• Experienced in managing online platforms: Lazada, Shopee (Tokopedia added advantage).
• Maintain and ensure all product information such as pricing, inventory, etc., are up to date and available for sale on all platforms.
• Plan & execute various online campaigns, activities, and promotions to drive sales for all platforms and potential platforms, including vouchers, discounts, bundles, and special offers.
• Daily oversight of all online platforms across different countries, ensuring product listings, images, campaigns, orders, fulfillment, customer services, and customer feedback are taken care of with a sense of urgency.
• Respond and work with the team to address customer inquiries, reviews, and feedback promptly and professionally.
• Ensure inventory and stock availability are in sync across different countries and all e-commerce platforms.
• Oversee the entire e-commerce process, including product listings and the online shopping experience for customers.
• Collaborate with relevant teams to gather necessary information for product uploads.
• Consolidate store and sales performance from each platform for reporting and recommendation purposes.
• Analyze and report on insights weekly.
• Monitor and analyze sales performance on all platforms, assess the effectiveness of marketing efforts, identify areas for improvement, and implement solutions.
• Work closely with cross-functional teams/vendors/partners including marketing, sales, and customer service, to ensure a cohesive and integrated approach, consistent creative direction, as well as on-time order fulfillment, optimizing operations in various stages of e-commerce initiatives.
• Stay updated on industry trends and advancements in e-commerce platforms.
• Research and identify trends, with an eye for details in the online e-commerce space, and recommend and implement enhancements to the e-commerce platform for improved functionality and user experience.
• Ability to spot issues and provide remedies or recommendations.

Requirements

• Minimum 1 year experience with online platforms: Lazada, Shopee. Tokopedia (added advantage).
• Experience in online/digital marketing.
• Able to handle graphics for online store use.
• Technical knowledge of e-commerce/marketplace platforms.
• Strong analytical and problem-solving skills.
• Organized and meticulous with an eye for details.
• Able to multi-task and adapt to a fast-paced environment.
• Highly initiative with positive energy.
• Possess a good attitude towards learning and improving.
• Diligent to details and can work independently.

Additional Information

• Open to working from home, with a minimum requirement to report to the KL office once a week.