Officer, Middle Office Accounting Supervisor - Hybrid

Full time

About 21 hours ago, from Jobstreet Malaysia

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Officer, Middle Office Accounting Supervisor - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst- C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

Reporting to the Middle Office Accounting Manager, the Middle Office accounting supervisor is responsible for a range of Middle Office accounting and valuations activity, ensuring compliance with operating procedures, policies, and guidelines and team supervision of the timely completion of accurate Net Asset Valuations.

The successful candidate will have a strong background in Middle Office accounting with proven client management skills, and the ability to ensure all deliverables within the Service Level Agreements are met. They will have a strong “hands on” operational focus and is expected to optimize effectiveness and efficiency in operational delivery.

A core expectation of the successful candidate will be to act as succession and coverage to the Middle Office accounting manager.

Key Responsibilities:

• Supervision of a team of fund accountants and managing the daily workflow.
• Review and sign off of daily NAVs.
• Development of strong client relationships, resolving client queries timely and accurately.
• Proactively manage SLAs / KPIs (escalating any issues internally / externally as required).
• Champion a culture of collaboration with cross-functional teams to ensure successful delivery of client requirements.
• Own and take responsibility for complex issues and resolution to closure.
• Monitor errors, complaints, and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal.
• Ensure documentation exists for any client-specific procedures and complete timely reviews per policy.
• Ensure 100% adherence to SOC1, funds’ offer documentation, procedures, policies, and guidelines.
• Act as technical and knowledge resource to the team/business unit.
• Participate in the development, testing, and implementation of new systems and products.
• Lead projects to optimize operational efficiency and improve quality.
• Assist with planning and management of all relevant project work.
• Ensure all operational controls are observed by the team and where opportunity exists, improve to reduce overall risk exposure.
• Set and maintain standards of personal and professional performance/behavior; ensuring accountability and adherence to company policies and procedures.
• Deputize for Middle Office Accounting Manager as required e.g. host/attend cross department meetings and ensure resolution of actions.
• Coach and support other team members.
• Perform various processing functions related to fund administration services including monitoring non-stp transactions & performing static data setup.
• Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill its internal and external obligations.
• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.
• Participate in system and client testing to implement global strategy and fulfill business needs.
• Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals.
• Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction.
• Initiate and streamline processes relating to controls, productivity, and regional service enhancements.
• Identify and resolve business/technical issues together with ASPAC branches and system support group.
• Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 5+ years’ experience in Fund Accounting, with at least 2 in a supervisory capacity.
• Degree in Business/Finance/Accounting or related field.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group: Operations - Transaction Services

Job Family: Fund Accounting

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.