Office Administrator

Job Responsibility

• Experience in administrative management and customer service is preferred.
• Strong communication and teamwork skills, able to communicate effectively with students, instructors, and the marketing team.
• Proficient in Excel, PowerPoint, and Word.
• Strong sense of responsibility, able to handle multiple tasks efficiently and work under pressure.
• Positive attitude with a strong willingness to learn and grow.
• Proficient in listening, writing, and reading in Mandarin.

Job Requirements

• Administration & Daily Operations
• Assist the team with data organization, tracking course registrations, and conversion rates.
• Monitor the progress of training courses to ensure timely completion of tasks.

• Online Course & Student Management
• Maintain the student database, manage registrations and renewals.
• Handle student inquiries, registrations, and document organization.
• Follow up on training feedback and satisfaction surveys.
• Assist with course scheduling and coordination.

• Customer Service
• Answer phone calls and resolve customer issues.
• Respond to emails.
• Reply to customer inquiries on WhatsApp.
• Handle customer inquiries on social platforms (Facebook Messenger, Facebook comments, Xiaohongshu).
• Send WhatsApp reminders.
• Compile FAQs to improve service efficiency.
• Issue invoices.

• Content Support & Community Management
• Assist in organizing training materials, PowerPoint presentations, and course recordings for upload to the learning platform.
• Support short video content management, including script organization, scheduling, and data tracking.
• Monitor community engagement and organize online interactions.

• Other Support
• Handle other ad-hoc tasks assigned by leadership.
• Support the marketing or sales team with event planning, data organization, etc.
• Assist with the boss’s schedule, including meeting arrangements, business trips, and live streaming schedules.
• Carry out other tasks assigned by leadership.

Job Benefits

• Access to various courses to help you grow and become a better version of yourself.
• A young and dynamic team (mainly born in the '90s and '00s).
• A harmonious work environment – listen to music, enjoy snacks.
• No office politics.
• Work with outstanding people on meaningful projects.
• EPF, SOSCO, EIS.
• 12 days Annual Leave.
• Medical claims.

Work Environment

Learn and grow together as a team.

Work Location:

Kepong, Metro Prima.