OEM Account Operations Coordinator

About the Company - Lenovo’s Commercial organization is currently hiring an OEM Account Project Coordinator. The OEM business model is focused on selling Lenovo products and services to OEM customers who will incorporate them into their solutions to create unique products, sold to their end customers. In this model Lenovo is part of the OEM’s product development and supply chain. The OEM is dependent on Lenovo to keep their solution’s development and manufacturing up and running. This unique relationship Lenovo has with their OEM customers drives the need for coordination to support implementation of customization operational requirements.

About the Role - The OEM Account Project Coordinator will serve as the operational focal point for key customer accounts, ensuring that all operational requirements are met, and critical product transitions are managed effectively. This role involves close coordination with internal stakeholders, including sales, supply chain, and fulfillment teams, and requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Responsibilities:

• Account Operations Leadership: Lead customer accounts as the primary operational point of contact for OEM-specific business.
• Internal and Customer Meetings: Facilitate internal team meetings and handle the operational portion of customer meetings.
• Issue Resolution: Track and drive prompt resolution of all OEM operational account issues to ensure smooth business operations.
• Project Management: Manage day-to-day operations, customer rollouts, and product transitions for low-complexity OEM accounts.
• Change Management: Lead change notification alignment with customers, ensuring accurate communication and timely implementation of any changes.
• Support for OEM Team: Assist with OEM RFP preparation and support the OEM Project Manager by handling customer operational issues and daily operations.
• Customer Relationship Management: Provide support to the account team for customer-specific needs, including QBRs, CSAT, and ongoing customer satisfaction initiatives.

Qualifications - Bachelor’s (in Business, Engineering, or related fields) with no prior full-time, relevant work experience, or 2+ years of full-time, relevant work experience without an advanced degree.

Required Skills:

• Strong communication and collaboration skills with a focus on teamwork.
• Excellent problem-solving skills and the ability to think critically.
• Ability to multi-task and manage operational tasks effectively.
• Excellent interpersonal skills to handle customer-facing situations.
• Detail-oriented with the ability to track project milestones and operational issues efficiently.

Preferred Skills:

• 2+ years of experience in OEM account management or a similar role.
• Experience working in an international or cross-functional environment.
• Knowledge of supply chain management, product development, and fulfillment processes.
• Familiarity with customer relationship management and operational planning.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.