No experience needed | Customer Service @ Johor Bahru

Responsibilities

• Handling all inbound calls, emails, and live chat pertaining to customer general inquiries, complaints, comments, feedback, and other issues related to the company’s services.

• Exceeding customer expectations in terms of customer service and accurate information.

• Working in a team to achieve the required KPI elements SLA.

• Acting as phone support for a food delivery app.

• Providing customer support for problems and questions regarding orders, delivery, or payment.

• Responding to customer questions or resolving problems related to their orders, delivery, or payment.

• Reviewing and approving requests for booking cancellations or refunds.

Requirements

• Applicants with SPM level qualification and above are welcome.

• Proficient in English and BM is required for this position (Read, Speak, Type).

• No issues working on 24-hour rotational shifts (9 hours per shift including 1-hour break time).

• Willing to commit to 6 days of work per week (2 rotational off days).

• Willing to work on weekends and/or public holidays based on shift arrangement.

• No issues working fully based at Nusajaya, Johor Bahru.

Benefits

• Monthly Salary: RM2,100 Basic Salary + KPI allowance up to RM400 + Night Shift allowance up to RM300.

• EPF and SOCSO.

• 12 Annual Leave + 14 Medical Leave.

• Free Shuttle Service (Free 24/7 Shuttle Van to various locations).

• Career Advancement Program.

• Well-established cafeteria with a variety of food choices.

• One month paid training provided.

Summary of Role Requirements:

• Flexible hours available.

• No experience required for this role.

• Working rights required for this role.