NIKE KLCC | Assistant Store Manager

About the Role

• Responsible for the overall operation and performance of the store which includes sales, merchandising, operations, staff supervision, training and development, loss prevention and expense control.

Main Duties and Responsibilities

• Oversee and ensure efficiency of day-to-day operations of the store.
• Lead and motivate a team of retail staff to achieve sales targets, with high standards of performance, good teamwork, effective communication, consistent positive results, continuous improvement, and excellent customer service.
• Ensure that cash takings are banked daily and cash control procedures are adhered to.
• Analyze sales results and implement constructive ideas for increasing revenue.
• Plan rosters to ensure optimized use of time and resources and assign staff to specific duties and tasks.
• Coach new staff by providing service/product training.
• Conduct appraisals and interviews of potential staff.
• Attend seasonal Ekin training and guide new staff on SKU training.
• Keep track of merchandise sell-through and maintain good stock levels at all times.
• Ensure proper stock control/procedures are adhered to.
• Ensure merchandise is well presented and visual displays are aligned with the Brand’s VM guidelines.
• Maintain awareness of market trends and monitor competitors' activities.
• Handle queries, feedback, and comments from customers.
• Ensure timely submission of administrative documents.
• Maintain a safe and pleasant work environment.
• Ensure the store adheres to and executes GMG Sports Retailing Policies and Procedures.
• Undertake any other duties related to the job scope as assigned by your superior from time to time.