Network Security Engineer

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Established in 2003, Bridgenet specializes as a top-notch Information Technology Solutions Provider and Managed Service Provider for various businesses. We started off as a dedicated service provider in computer supporting systems and over the years, we have progressed to also develop programs that empower clients in maintaining their IT Infrastructure.

As a reliable security solutions provider, we have expanded and retained talent with highly experienced certified engineers, sales, and project teams. The organization keeps itself committed to meeting its customer needs.

The company has also built strategic relationships with renowned organizations such as Cisco and many more, thus providing clients with greater reach and forming the basis for rewarding global partnerships.

Lately in 2021, Bridgenet was acquired by Celcom Axiata Berhad and became part of the CDB Group to become the largest ICT solutions and services provider in Malaysia by speeding up digital transformations and modernizing our customers’ ICT infrastructures by prioritizing cybersecurity.

Job Description

1. Provides 24/7 technical support to customers by remote or onsite support.
2. Manages the implementation of projects closed by the field sales team.
3. Coordinates closely with internal sales, project managers, and service resources by communicating project status and success metrics.
4. Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.
5. Creates documentation and technical knowledge transfer to customers.
6. Provides expert advice on technical proof-of-concepts evaluation.
7. Maintains knowledge of competitive products as well as complementary solutions.
8. Works collaboratively with the field sales, project management, engineering, and support teams.
9. Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
10. Develops and maintains relationships with prospects, customers, and partners.
11. Attends in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.
12. Responds to customer inquiries and assists in troubleshooting and resolving challenges.
13. Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
14. Researches, diagnoses, troubleshoots, and identifies solutions to resolve system issues.
15. Provides prompt and accurate feedback to customers.

Job Requirement

1. Bachelor Degree / Diploma in Information Technology, Computer Science, or any related field.
2. Preferably someone with at least 1 - 2 years of relevant working experience.
3. Good analytical and problem-solving skills.
4. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
5. Preferably someone with knowledge in using any of the products including but not limited to F5 network products, Cisco ACI, Huawei Network, Peplink, Gigamon, SolarWinds, Cisco Wireless and Firewall.

How do your skills match this job?

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Network Security Engineer?
• What's your expected monthly basic salary?
• What's the highest level of Cisco routing and switching certification that you have completed?