National Professional Officer (Finance) - NOC

Grade: NO-C

Contractual Arrangement: Fixed-term appointment

Contract Duration (Years, Months, Days): 2 years, renewable, subject to satisfactory performance and continuing need for the post.

OBJECTIVES OF THE PROGRAMME

The WHO Global Service Centre (GSC), Malaysia, provides specialized services to all staff and all WHO offices worldwide in respect of human resources, procurement, finance and support of corporate IT applications and infrastructure. The aim of the GSC is to provide the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Finance team (GFI) and Global Payroll team (PAY) within the GSC provides processing and accounting services for payroll, pension, accounts payable, travel and expenses and awards transactions as set out in the Service Catalogue.

DESCRIPTION OF DUTIES

Processing errors could lead to large-scale financial loss to the Organization, delayed implementation and severe inconvenience to staff, technical units and/or suppliers, globally. The position requires a good understanding of WHO's rules, procedures and systems to ensure that payments are processed timely and correctly; that awards are created accurately and in a timely manner; that agreed controls are operating effectively to minimize risks; all documents are analysed for accuracy and completeness; all accounting is correctly reconciled and correctly stated.

Within the delegated authority, the incumbent is assigned all or part of the following responsibilities. Since this is a generic post description staff may be rotated and assigned to perform other duties within GFI as determined by the Coordinator, Global Finance which includes ad hoc assignments, reinforcing other teams or replacing other staff members as required. General duties and responsibilities (for all teams):

• Manage, brief, motivate, train and coach the team in the respective GFI unit.
• Ensure that service requests and other work requests are distributed to team members in an equitable and transparent manner.
• Ensure that such requests are processed within the turn-around times specified in the Service Catalogue and within the relevant control environment.
• Ensure that all queries from staff or suppliers are processed within the turn-around times specified in the Service Catalogue.
• Ensure effective KPI for support specified in Service catalogue and performance tracker with focus on work progress are properly maintained and monitored.
• Prepare management reports on a periodic basis.
• Prepare and clean monthly reconciliations.
• Liaise closely with Internal and External Auditors, providing requested information and ensuring necessary changes are made when responding to recommendations, in coordination with stakeholders.
• Periodically, review processes and standard operating procedures, in coordination with stakeholders, to ensure that procedures are up to date and any potential process improvements are identified.
• Identify system issues, notify IT Support teams accordingly and test subsequent system fixes.
• Make recommendations on process improvements and implement authorized changes, including changes to system design and subsequent testing.
• Closely collaborate with colleagues in GFI, GSC, HQ, ROs and COs, valuing one GSC.
• Perform ad hoc assignments, special projects, and any other related duties when required.

The teams in GFI have team-specific duties over and above those described above:

a) Invoice Processing:

• Process Supplier invoices and credit memos.
• Process advance payments.
• Process travel and hotel invoices.
• Provide account and payment attestations.
• Exception and error handling.
• Record and process clearing of receivable related to Direct Financial Cooperation.

b) Payments processing:

• Review transactions proposed for payment.
• Create payment batches.
• Format payment batches into payment instruction templates.
• Upload electronic payment instructions to banking portals.
• Issue payment instructions to relevant parties.
• Process payment voids and refunds.
• Exception and error handling.

c) Travel processing:

• Exception and error handling on travel invoices and travel recoveries.
• Process exceptional travel recovery requests.
• Process statutory travel requests.
• Process travel cancellations and refunds.
• Process Negative Travel Claim (HQ) and Statutory Retroactive Travel Claims.
• Provide input to separation processing.
• Upload monthly and mid-month per diem.

d) Award management:

• Donor creation.
• Process awards transactions such as awards creation, funding distribution and workplan funding.
• Donor agreement review.
• Run automated programmes for Revenue and Receivables generation including hedging activities.
• Monitoring and exception reporting.
• Perform all other related duties as assigned.

REQUIRED QUALIFICATIONS Education

Essential:

• University degree in accounting/financial management or in a closely related field of study or an equivalent completed professional training in accounting with certification such as CPA, CA, ACCA, CIMA or equivalent.

Desirable:

• Advanced University degree in accounting/financial management.
• Professional accounting certification such as CPA, ACCA, CIMA or equivalent.

Experience

Essential:

• At least five years of relevant experience in financial accounting, managing financial transaction processing and/or income management preferably within a large corporation or international organization.
• Demonstrated experience in finance and accounting management.
• Experience in using integrated financial management and reporting systems.
• Proven recent managerial and leadership skills and experience.

Desirable:

• Experience in WHO with a good knowledge of the financial and administrative rules and processes.
• Experience in a Finance and HR Shared Services Centre.

Skills

• Ability to analyse financial data and recommend appropriate actions.
• Mature judgement and ability to detect shortcomings and anomalies.
• Integrity, tact and discretion in dealing with others.
• Excellent all-round communication skills.
• Very good knowledge of ERP systems.
• Demonstrated skill and proficiency in MS Office.
• Ability to work under pressure.
• Familiarity with International Public Sector Accounting Standards.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Producing results
5. Ensuring the effective use of resources
6. Creating an empowering and motivating environment

Use of Language Skills

Essential:

• Expert knowledge of English.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 168,380 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.