[MY] Regional People Operations Specialist (Payroll)

About the team

Like all teams, our People & Culture team plays a significant role at Doctor Anywhere. We partner closely with leaders, managers, and employees to build a culture where everyone feels included and valued. We support business needs by attracting, hiring, and developing talent to build up a strong organization while managing our workplace and people operations in a way that keeps employees engaged and productive at work.

About the role

We are seeking a Regional People Operations Specialist (Payroll) who will partner closely with the Manager, People Operations in driving payroll processing for Doctor Anywhere in Malaysia, Singapore, Thailand & Indonesia.

You will have an eye for detail and unwavering commitment to improve and streamline processes with the aim of enhancing our employee experience. You will be part of our People & Culture Team, managing payroll, people operations, and providing HR support for our managers and employees.

The ideal candidate will have a mindset of continuous improvement and change and will demonstrate curiosity, collaboration, and the ability to deal with ambiguity, especially in a start-up environment. You are passionate about providing excellent internal client support across the entire organization.

A summary of the key responsibilities are as follows:

• Providing hands-on and operational support in regional payroll matters.
• Collecting and verifying employee timekeeping records, calculating wages, salaries, deductions, and adjustments, and ensuring accurate and timely payroll processing.
• Staying up to date with federal, state, and local payroll laws and regulations to ensure compliance. This includes tax withholding, reporting, and filing requirements.
• Conducting regular audits and reconciliations of payroll records, tax filings, and other related documents to ensure accuracy.
• Responding to employee inquiries related to payroll, taxes, and deductions and providing excellent customer service.
• Identifying opportunities for process improvements and implementing best practices.
• Initiating & executing any People Operations and Workplace Experience projects at the regional level.

About you

• At least 2 years of payroll experience, with experience in processing payroll in APAC countries is strongly preferred.
• Ability to deliver results with little supervision in a start-up, hyper-growth environment with the capacity to effectively manage multiple payrolls simultaneously.
• Proficient knowledge of payroll laws, regulations, and best practices.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Unquestioned integrity and confidentiality.
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening, and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing,” our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!