Medical Doctor (Telemedicine)

We are seeking a compassionate and dedicated Medical Doctor to join our team for a pioneering e-health system. The ideal candidate will not only provide exceptional medical care remotely but also possess a strong customer service mindset, ensuring that patients receive personalized attention and support throughout their teleconsultation experience. This role encompasses delivering high-quality care, fostering positive patient interactions, supporting pharmacists with medical advice, and actively participating in data analysis to enhance service excellence.

Job Responsibility

1. Patient-centred Teleconsultation Services:
   • Conduct teleconsultations with a focus on empathy, active listening and patient engagement within the scope of duties and responsibilities of a Medical Doctor.
   • Provide accurate medical assessments, diagnoses, and treatment plans tailored to each patient’s needs.
   • Ensure high-quality care and patient satisfaction through effective communication and empathy.
   • Safeguards the rational prescribing of drugs, diagnostics and laboratory tests.
   • Analyse and provide medical advice based on laboratory test reports.
2. Vaccination Support and Preventive Care:
   • Actively participate in vaccination and preventive care events organized by the company, promoting immunization and preventive health measures.
   • Provide medical guidance and support during vaccination events, addressing patient inquiries and ensuring safe administration.
   • Collaborate with healthcare teams to develop and implement preventive health programs aimed at improving community health outcomes.
3. Referral Management:
   • Identify cases requiring specialist care or additional medical attention and facilitate timely referrals.
   • Collaborate closely with other healthcare professionals (e.g. pharmacist, dietician, nurses etc.), specialists and healthcare facilities to ensure continuity of care and optimal patient outcomes.
4. Pharmacist Collaboration and Training:
   • Offer prompt and comprehensive medical guidance and advice to pharmacists, assisting with disease-related or medication-related queries and concerns.
   • Serves as the primary point of contact and a trusted resource for pharmacist-referred cases, providing expert guidance and support.
5. Data Analysis and Reporting:
   • Engage in regular data analysis to evaluate service performance and patient satisfaction.
   • Contribute insights and recommendations based on data findings to enhance service quality and efficiency.
   • Assist in generating reports for doctor KPIs, including consultation volumes, waiting time, patient feedback and satisfaction.
6. Any other related duties as assigned by the Management

Job Requirements:

• Candidate must possess at least Bachelors’s Degree / Post Graduate Diploma / Professional Degree in Medicine or equivalent.
• Candidates must be registered with the Malaysian Medical Council (MMC) and has a valid practicing certificate (APC).
• At least over 3 years of working experience in the related field is required for this position.
• Proven experience in telemedicine or teleconsultation services preferred.
• Proficiency in digital healthcare technologies and mobile applications.
• Strong clinical skills with a focus on evidence-based practice and patient-centered care.
• Excellent communication and interpersonal skills, with the ability to convey complex medical information clearly and empathetically.
• Collaborative mindset with a dedication to working effectively in a multidisciplinary team environment.
• Demonstrated commitment to exceptional customer service and patient-centred care.
• Detail-oriented with a commitment to maintaining patient confidentiality and data security.
• Excellent written and verbal communication skills.
• Shift working hours is required, including alternate Sat & Sun.
• Willing to be based in Shah Alam. Future HQ: Bukit Raja (around Setia Alam)