Marketing Specialist - Plaza Zurich

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic individual to drive growth and profitability across its product range. This role emphasizes risk selection, pricing, negotiation, and quality service, ensuring customer satisfaction and retention. You will actively manage processes, analyze needs for improvements, and lead short-term projects while developing strong relationships with clients. The company values innovation and encourages employees to explore new opportunities, fostering a culture of growth and collaboration. If you're ready to make a significant impact and contribute to a forward-thinking environment, this position is perfect for you.

Responsibilities

• Manage daily processes to achieve operational and strategic objectives.
• Develop and maintain profitable relationships with customers.
• Provide training and technical advice to solve customer issues.

Job description

Job Summary

To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities

1. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
2. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
3. Lead short term (3 to 9 months), defined scope projects.
4. Develop and maintain profitable relationships with new and existing customers.
5. Assist customers with loss prevention meetings, claims issues, and product training.
6. Provide training to customer and Strategic Business Unit personnel on products and services.
7. Provide technical advice that enables a customer to solve a problem or improve business.
8. Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway.
9. Anticipate customer needs, monitor trends in order to recommend changes.
10. Resolve technical issues within function or unit.

You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!