Market Manager - Malaysia

We think you also hate when travel apps give you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

• Acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, manage relationships with hotel partners, review and improve commercial conditions obtained from hotel partners, including getting promo rates and increasing margin.
• Monitor and improve price competitiveness and room inventory availability at all times.
• Support related departments on customer bookings.
• Accountable to fulfill SLA, achieve own KPI target, and achieve overall hotel department’s target and KPI.
• Review and evaluate hotel performances and improve business production to hotel partners.
• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings.
• Support and participate in the company’s campaign/tactical promotion projects.
• Invite & sign hotels on special agreements to improve margin and competitiveness.
• Conduct presentations/workshops to hotel partners to strengthen the overall relationship.

• Bachelor’s degree in any relevant field or equivalent experience.
• Minimum 5 years of experience in sales, e-commerce and/or revenue management, preferably within hotel, travel, or hospitality industry (especially OTA channels).
• Strong interpersonal skills and ability to influence external/internal stakeholders.
• Ability to research, prepare and communicate various proposals to potential and current hotel partners.
• Languages: English written and verbal will be an advantage.
• Success in acquiring, building, and maintaining long-term customer relationships.
• Excellent command of the English language, both written and spoken.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong problem-solving, analysis, and planning skills.
• Adapts well to – and is energized by – changing and dynamic workplace and industry.
• Possesses creative and innovative instincts and the ability to translate ideas into reality.
• Thrives as a team player and demonstrates a strong work ethic.

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination.