Mandarin Player Support Executive

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
• Handling multiple concurrent chat and email, outbound calls interactions while addressing frequent starts and stops from emails, social media interactions, and other online platforms.
• Identifying, correcting, and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
• Identifying trends in customer problems and providing clear feedback/inputs to team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translating Mandarin to English and vice versa.
• Reporting and minutes writing in Mandarin and/or English.

MINIMUM REQUIREMENTS

• English (fluent), Mandarin (fluent, native).
• Requires working on weekends and public holidays with a fixed schedule.
• Strong written and verbal communication skills in English and Mandarin to liaise with Mandarin speaking associates.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and provide in-depth gaming and PC/console troubleshooting support.
• Ability to solve and analyze information accurately with appropriate speed and guidelines.
• Team player.
• Those with a strong interest in games are preferred, but we welcome fresh graduates or those without customer service experience and gaming experience.

BENEFITS

• Opportunities for promotion.
• Casual dress code (e.g. T-shirts).
• Medical benefits.
• Regular hours, Mondays - Fridays.