Mandarin Customer Support

Fewer than 15 applicants. Your chances are good!

Job Responsibilities:

• Handling pre-online booking enquiries, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation.
• Exceeding customers' expectations in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

Minimum Requirements:

• Candidate must possess at least an SPM or equivalent level.
• Fresh graduate is welcome to apply.
• Required language(s): Mandarin or Cantonese and English.
• Strong Customer Service, Empathy and Patience Skills.
• Good Time-management and Multi-tasking Skills to prioritize and handle multiple customer inquiries efficiently.

Benefits:

• EPF/SOCSO
• Medical Leave
• Medical insurance
• Hospitalization insurance (inclusive coverage for your direct family member)
• Dental allowance
• Performance bonus
• On job training provided
• Bonus provided when joining after 3 months
• Each shift consists of 9 working hours, including 1-hour lunch break-time.
• 3-minute walking distance to office – Shelter nearby LRT / KTM Station.
• Allowance Provided.

Additional Information:

• Customer Service Fluency in Mandarin.
• Knowledge of Chinese culture.
• Cantonese rotational shift.
• Interpreting skills.

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