Manager, Vendor Management (Transport)

SUMMARY

We are looking for a detail-oriented and performance-driven Manager, Transport Vendor Managementto take charge of monitoring, evaluating, and driving the performance of our contracted transport vendors. This role will play a crucial part in ensuring vendors meet agreed service levels and compliance standards, while working closely with internal operations teams to deliver seamless transportation services.

KEY RESPONSIBILITIES:

• Track and analyze KPIs for all transport vendors, including on-time delivery, transit time adherence, vehicle turnaround time, trip reliability, and exception handling, etc.
• Conduct monthly and quarterly performance reviews with vendors; develop performance scorecards and dashboards to measure efficiency and reliability.
• Act as the first point of contact for transport-related escalations tied to vendor performance. Coordinate with internal teams and vendors to resolve service failures, delays, and non-compliance.
• Identify recurring service gaps and work with vendors to implement corrective and preventive actions. Propose and execute improvement plans aligned with SLAs.
• Ensure vendors adhere to all operational, safety, and statutory compliance requirements. Maintain up-to-date records of service level agreements, audit reports, and insurance.
• Collaborate with operations teams to ensure timely vehicle placement, load execution, and customer satisfaction.
• Organize periodic training sessions and workshops for vendors to align on operational standards, technology adoption, and compliance protocols.

REQUIREMENTS:

• Graduate in Logistics, Supply Chain, or Business Administration. MBA or certification in supply chain/logistics is a plus.
• More than 6 years of experience in transportation operations or vendor management, preferably with a 3PL, logistics, or large distribution network setup.
• Proven experience in managing vendor performance and service-level compliance.
• Strong analytical skills with the ability to work with dashboards and operational data.
• Working knowledge of TMS, Excel, and reporting tools.
• Excellent interpersonal, negotiation, and stakeholder management skills.