Manager, Tenancy Management

Role Purpose

Strategic management and operation of all investment properties of the Company.

In This Role You Will

1. Tenancy and Leasing Management
   • Negotiations: Negotiate terms and conditions with potential tenants, ensuring compliance with legal requirements.
   • Renewals: Oversee renewal processes, ensuring that the terms are favorable and aligned with market conditions.
   • Tenant Screening: Evaluate potential tenants through background checks, financial assessments, and reference checks.
   • Administration: Manage documentation, record keeping, and ensure all terms are followed by both parties.
   • Rent Collection & Management: Oversee the collection of rent payments and manage any late payments or delinquencies.
   • Space Planning: Ensure that available spaces are appropriately marketed to attract suitable tenants.
   • Contract Management: Prepare and manage tenancy agreements and ensure the execution of all legal obligations.
2. Retail Management
   • Retail Performance Monitoring: Monitor the performance of retail tenants and analyze sales data to assess performance.
   • Retail Space Optimization: Ensure retail spaces are utilized to their maximum potential, including helping tenants design and optimize their stores.
   • Customer Service & Relations: Develop and maintain positive relationships with retail tenants, assisting with issues or concerns.
   • Marketing & Promotions: Plan and coordinate marketing efforts for the retail spaces to increase foot traffic and attract new tenants.
   • Retail Trends Analysis: Stay up to date with industry trends, customer preferences, and competition to ensure tenant offerings remain relevant.
3. Property & Facility Management
   • Maintenance Coordination: Ensure that all spaces are well-maintained, coordinating with maintenance teams for repairs and upkeep.
   • Compliance with Regulations: Ensure that properties are compliant with health and safety regulations, local laws, and property codes.
   • Property Inspections: Conduct regular inspections of spaces to ensure tenant compliance with lease terms (e.g., maintaining the space, handling damages).
   • Budgeting & Cost Control: Manage budgets for property maintenance, leasing activities, and tenant fit-outs.
4. Tenant Relations and Communication
   • Issue Solution: Handle any disputes or issues raised by tenants regarding property condition, lease terms or financial matters.
   • Regular Check-ins: Maintain ongoing communication with tenants to ensure satisfaction and address any concerns promptly.
5. Business Development & Strategy
   • Tenant Acquisition: Develop strategies for attracting new tenants and retaining existing ones, including researching and identifying potential leads.
   • Market Research: Conduct market research to understand tenant demands, local market conditions, and competition, adjusting strategies accordingly.
   • Financial Management & Reporting: Prepare financial reports, analyze lease income, and forecast future revenue. Ensure leasing targets and KPIs are met.
   • Lease Term Structure & Pricing Strategy: Determine optimal pricing and lease terms based on market research, location, and tenant demand.
6. Team Management
   • Leadership: Lead and manage a team of leasing and retail associates, ensuring they meet performance standards.
   • Training & Development: Provide training and professional development opportunities for the team to enhance their skills in leasing, retail management, and customer service.
   • Performance Evaluation: Regularly assess the performance of the teams to ensure goals and targets are being met.
7. Legal & Regulatory Compliance
   • Legal Documentation: Work with legal teams to ensure that all lease agreements and tenancy contracts are legally compliant.
   • Regulatory Compliance: Stay updated on changes in property and retail laws and regulations, ensuring that the business is always compliant.
8. Reporting and Analytics
   • Data Analysis: Analyze tenant performance data, lease trends, and market conditions to inform decision-making and reporting.
   • Reporting: Regularly report on relevant activities, occupancy rates, and financial and yield performance to senior management or stakeholders.
9. ISO 37001 - Anti-Bribery Management Systems (ABMS)
   • To ensure the integration of the ABMS requirements into the organisation's process.
   • To ensure that the ABMS is appropriately designed to achieve its objectives.
   • To direct and support personnel to contribute to the effectiveness of ABMS implementation.
   • To promote anti-bribery culture and continual improvement.
   • To adhere and fully comply with the Anti-Bribery policy and Anti-Bribery management system.

You're A Great Fit If You Have

• Bachelor Degree, Executive Diploma, Diploma or equivalent in fields related to Business Management, Real Estate, Valuation, Property Management, Finance & Accounting, Office Management and Administration.
• Four (4) to five (5) years' experience in any one or combination of Property & Facility Management, Tenancy, Leasing and/or Retail Management, Finance, Business Development and/or Business Strategy.
• Experience in Real Estate Investment Trust is an added advantage.

Cool Perks

• Flexible & Hybrid working arrangement.
• Relax and unwind in the leisure area with gym, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, sports activities, and other events for sharing and bonding.