MANAGER – RETAIL OPERATIONS

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We are looking for an organized and detail-oriented Retail Operations Manager to oversee the operations of our retail stores and ensure operational standards are met. The Retail Operations Manager is responsible for the development, performance, and maintenance of the retail operations, to produce efficient operations and solutions; maximizing performance and profitability of our retail business.

Responsibilities:

• Daily Retail Operations: Ensure smooth day-to-day retail operations, including optimum staffing, proper inventory processing, display and sales promotion execution, and implementation of safety and security measures.
• Store Development: Plan and assign tasks related to new store openings such as headcount and recruitment, layout planning for CCTV, liaison with related departments on set-up.
• Team Leadership: Lead and motivate retail team comprising Retail Operations Executives, Area Managers, and Retail Support to deliver operational efficiency.
• Retail Processes: Streamline and enhance retail processes for increased efficiency including periodic review of existing SOPs and drafting of new SOPs to Management. Ensure successful implementation of new SOPs and maintenance of existing SOPs.
• Inventory Management: Oversee inventory control to minimize stock shrinkage, including accurate processing, adherence to stock SOPs and regular stock audits.
• Theft Prevention: Implement and monitor loss prevention strategies to minimize theft and unauthorized activities within the store.
• Manpower Management: Manage headcount and oversee recruitment, staff reshuffle, and appraisal.
• Sales & Marketing Support: Facilitate the achievement of sales targets by ensuring marketing, sales promotion, and display strategies are executed on the sales floor.
• Training and Development: Oversee the training schedule to cover all areas required for the development of retail staff including product knowledge, customer service, SOP, and company policies.
• Cost Control: Monitor and control unnecessary operational costs through streamlined staffing practices.

Requirements:

• Degree/Advanced Diploma in Business Administration, Retail Management, or any business disciplines.
• 5+ years of experience in retail management or operations, ideally in a multi-brand retail setting.
• Excellent leadership, communication, and organizational skills with problem-solving skills in a fast-paced retail environment.
• Proficiency in inventory management and loss prevention.
• Proficient in computer skills, including Microsoft Office Excel and PowerPoint.

About Us:

With over 30 years of experience in the golf retail industry, MST Golf is known today by golf consumers and the golf industry as the leading golf retailer in Southeast Asia and one of the best in the world. We operate more than 40 golf specialty retail stores in Malaysia and Singapore and offer services in wholesale, corporate merchandise sales, brand management, golf academy, club fitting and repairs, event management, golf loyalty program, indoor golf playing center with F&B, and golf media.

Our vision is to serve the best in everything golf, and we strive to provide a world-class golf shopping, learning, and playing experience for all.