Manager, Retail Operations

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

Your Day-to-Day

1. Loan Processing and Management:
   1. Assist Retail Experience Center in completing loan applications for vehicle purchases.
   2. Liaise with banks and financial institutions to secure hire purchase loans.
   3. Evaluate and compare loan offers to provide customers with the best financing options.
   4. Manage loan documentation and ensure all paperwork is accurate and complete.
   5. Monitor loan approval and disbursement processes
2. Insurance Coordination:
   1. Assist Retail Experience Center with information about car motor insurance options.
   2. Collaborate with insurance companies to arrange policies that meet customer needs.
   3. Ensure all insurance documentation is accurately completed and processed.
   4. Assist Retail Experience Center to handle renewals, amendments, and cancellations of insurance policies.
3. Compliance and Risk Management:
   1. Ensure all Retail Experience Center compliance with all regulatory requirements related to auto financing and insurance.
   2. Maintain up-to-date knowledge of industry regulations and standards.
   3. Conduct risk assessments to minimize potential financial losses.
4. Administrative Duties:
   1. Maintain accurate records of all loan and insurance transactions.
   2. Prepare regular reports on loan and insurance activities.
   3. Manage databases and update customer information as needed.
5. Market Analysis:
   1. Stay informed about market trends in automotive financing and insurance.
   2. Analyze competitors’ financing and insurance offerings to ensure competitive advantage.
   3. Provide insights and recommendations to improve financial services.
   4. Conduct MOM meeting cadence with FIs
      

You Know-How

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or related field.
• Proven experience in automotive financing, banking, or insurance.
• Strong knowledge of hire purchase loans and car motor insurance.
• Excellent communication and interpersonal skills.
• Proficiency in financial software and MS Office Suite.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Certification in finance or insurance-related fields.
• Experience working in an automotive dealership environment.
• Familiarity with regulatory requirements in automotive finance and insurance.