Manager, Retail Facility & Processes SEA II

Daimler Trucks North America LLC

Puchong

MYR 100,000 - 150,000

Job description

Job Description - Manager, Retail Facility & Processes SEA II (MER0003FD2)

Group: Mercedes-Benz Group AG

Description

Leadership responsibility on Malaysia and SEAII MAR20x and TEV Facility Development
- Support country ND team on Corporate identity (CI Standard) standards
- Facility Development (support country ND team in certification and construction projects)
- Support country ND for MSO/ND project tool submission and approval.
- Support country ND team in the functional layout design for existing Retailer outlet refurbishment or new retailership construction
- Consult country ND team on the application of the CI element, colours and materials.
- Coordination with internal parties (ND and BUs) and external architect on the design layout
- Submit the local drawings to Mercedes-Benz Real Estate (MBRE) / Appointed Local Concept Architect for their review. Act as the conduit in between MSO and ND country team to revise the drawings according to Mercedes-Benz specification. Thereafter, obtain the necessary approval for the facility projects.
- During construction, support retailers on any clarification on construction specification, materials and colours
- For Malaysia, Conduct Pre-Opening Compliance Check (POCC) for new facility
- Management of monetary support / reimbursement to Malaysia retailers (if applicable)
- Status monitoring of Malaysia and SEAII facility projects
- Support the definition of operative standards and ensure retailers’ adaptation
Leadership responsibility on Malaysia MAR20x/Facility related Supplier Management and export support to SEAII countries
- Malaysia & SEAII export supplier localization for MAR20x furniture, flooring and stone carpet, media and IT.
- Selection of vendor for CI Elements with approval of HQ and involvement of IPS
- Standard catalogue for spec/ materials, authorised suppliers and price
- Support Retailers in CI ordering and delivery from approved supplier
Leadership responsibility on Customer Centric MAR20x Retail Processes Development and Implementation of MB Way
- Adaptation of central concept on MAR20x people and processes for retail and relevant MB Way implementation
- Localization of people and processes where deemed necessary
Leadership responsibility on Malaysia and SEAII Sales CSI 5 Star Rater Management
- Support the definition and adaptation of HQ 5 Star Rater concept for Malaysia and SEAII rollout.
- Operative responsibility on CSI measurement (survey) and reporting
- Work with the agency to define the common reporting template for individual retailers (adapting central HQ template)
- Assist in monitoring survey quality (customer data input, reports, reporting timeline, analysis) for Malaysia
- Produce regular CSI report for Malaysia
- Assist country to analyze data anomalies and work with agency to investigate any dispute on the result.
- Responsible for Malaysia Retailer engagement and improvement workshop.
- Ad hoc support to the country for any specific request (for example, CSI result per retailership per sales person, survey resend to customers etc)
- Collate CSI best practices from the region
Leadership responsibility on Malaysia Retail Consulting
- Operative responsibility on Retail Consulting implementation
- Work with the agency and internal business units to define KPIs and develop material to provide relevant consultation to retailers.
Leadership responsibility on Mystery Shopping implementation in Malaysia
- Operative responsibility on survey and reporting
- Align with respective business units and develop survey questionnaire with vendor.
- Assist in ensuring mystery shopper survey quality.
- Produce regular reporting for management review.
- Assist to analyze result anomalies if any and work with vendor to investigate any dispute on the result.
- Responsible for Malaysia Retailer engagement and improvement workshop.
- Ad hoc support to the country for any specific request (for example, CSI result per retailership per sales person, survey resend to customers etc)
Leadership responsibility on Customer Registration Data Analysis
- Responsible to liaise with JPJ for data acquisition.
- Analyze registration data and identify strength as input for retailer performance management.
Leadership responsibility on Malaysia Network Study
- Responsible to identify white spots and potential network optimization.
Leadership responsibility on Yearly Retailer Plan
- Operative responsibility to develop a yearly development plan for retailers based on latest market development and individual retailer business performance.
Leadership responsibility on Platinum Star Award
- Develop Platinum Star Award program mechanism and awards.
- Rollout to retailers.
- Regular result monitoring.
- Event organization.
Leadership responsibility on rollout of Digital @ Retail initiatives
- Coordinate and manage all digital signages at retail outlets, ensuring RCPS content is played and no offline status.
- Ensure RCPS license is valid and renewed in timely manner
- Rollout of pilot Showroom Connect in Malaysia and Singapore
- Steer retailers to ensure utilization of Digital @ Retail tools at all outlets in Malaysia
- Produce regular reporting to retailers in Malaysia
Leadership responsibility on Sustainability @ Retail implementation in Malaysia
- Yearly C02 Footprint Measurement at Retail
- Coordinate and prepare quarterly ESG reporting to MSO
- Steer retailers to create awareness and implement energy-saving solutions, thereafter develop a solid Conscious Retail roadmap.
Support Malaysia Overall Charging Strategy
- Co-lead Charge @ Retail strategy in Malaysia
- Ensure all retailers obtaining necessary chargers license
Support SEAII MAR2020 Retail Format Adaptation and Agent Standards GB 2.5 Adaptation
- To define SEAII MAR2020 Retail Format in accordance to GB2.5
- To coordinate SEAII roll-out any new agent standards from HQ
Support other ND activities: Agent Standards Audit, Retailer Meetings, Retailer Business Review, MSO reporting, Country Board reporting, special projects initiated by Malaysia or Regional Overseas etc

Qualifications

Bachelor Degree in Business/Marketing or relevant fields

Experience (type of)

Experience in Automotive Business, Network Management, Corporate Identity and Facility Development

Specific knowledge/Skill

Flexible / Multi-tasking sensibilities. Able to employ multi-discipline approach: business, marketing, financial, legal
Communication skills including soliciting buy-in, negotiation, and ability to manage confrontations on difficult issues.
Able to adapt and deal credibly with cross-spectrum of people from front line staff to senior management.
Good business acumen, ideally within automotive industry.
Strong ability to execute and follow-through (personal energy and ability to energize others).