Manager, Research Operations

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

Job Description

This role will lead and develop a high-performing team of research analysts, driving operational excellence through optimizing research methodologies, data analysis, and resource allocation. This role focuses on ensuring the successful, on-time delivery of high-quality research deliverables while fostering continuous development and improvement within the team.

• Develop and lead a high-performing team of Research Operations analysts, ensuring strong expertise in research methodologies, data analysis, and process optimization. Foster a culture of rigorous research execution, critical thinking, and continuous improvement, enabling the team to deliver high-quality deliverables across various research projects efficiently.
• Development and implementation of capabilities decision matrix to optimize resource allocation and drive continuous development, ensuring the team’s skills evolve to meet changing business demands and support high-quality research delivery.
• Successful, on-time delivery of high-quality, highly relevant, and differentiated research projects that provide essential elements for syndicated & consulting research projects across sectors. Creation, documentation, standardization, training, and support for business workflows and process maps.
• Partnering with members of the Research & Data sectors to plan, coordinate, and execute syndicated & consulting research deliverables, ensuring seamless integration and consistent delivery of high-impact insights.
• Collaborate with the Research & Analytics Management team to define and execute a clear team strategy, focusing on recruitment, development, engagement, and training to maximize individual strengths and address areas for growth.
• Partner with Operations Management to evolve and refine operational processes, optimizing quality, efficiency, and cost-effectiveness in research execution and delivery. Monitor and assess key KPIs to ensure alignment with business goals.

Qualifications

• Expertise in the Technology, Media, and Telecoms (TMT) sector, with a strong understanding of market dynamics, trends, and competitive landscapes.
• Strong leadership and stakeholder management skills – influencing, aligning, and driving collaboration across research, data, and technical teams while mentoring and guiding best practices.
• Deep knowledge of market research methodologies and data analysis techniques, with experience in synthesizing data into meaningful insights.
• Experience in performance measurement and resource management, including setting KPIs, tracking team productivity, workload balancing, and capacity planning to optimize efficiency.
• Excellent organizational and project management skills, with the ability to prioritize tasks, manage multiple projects, and meet tight deadlines.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.