Manager, Quality Assurance & Safety Compliance

Position Title

Manager, Quality Assurance & Safety Compliance

Report To

Senior Manager, Quality Assurance & Safety Compliance

Role Purpose

The roles and responsibilities are primarily centered on the MABKargo organization, with a focus on upholding high standards of safety and quality across all operations. This includes overseeing compliance with industry standards, regulations, and certifications (e.g., ISO, IATA, safety standards) to ensure operational adherence and safety. Additionally, the role involves establishing and maintaining a quality management system (QMS) to ensure consistency and drive continuous improvement in operational processes and safety standards.

Key Accountabilities

1. To ensure sustaining of MAB Kargo certification - Integrated Management Systems (IMS) Certification, Goods Distribution, Halal Certification, IATA Safety Audit Ground Operations (ISAGO).
2. To ensure maintaining MAB Kargo Quality Assurance & Safety Compliance aspects as well as DOSH requirements.
3. To ensure maintaining MAB Kargo Quality Assurance & Safety Compliance aspects in internal & external audit from MAG, Authorities & FOCA.
4. Ensure of MAB Kargo Manual & Procedure is current & updated according to Authorities CAAM CAG6010, CAGM6010, IATA AHM, IATA ICHM, IATA PCR, IATA LAR, IATA LBSG, IATA DGR, IATA TACT Rules, DOSH Rules & ISO Standard.
5. Conduct internal audit according to CAAM Technical Approval Certificate CAG6010 & CAGM6010, IATA ISAGO Requirements & IMS ISO9001, ISO45001 & ISO18001 requirements.

Qualification & Experience

1. Minimum SPM / STPM with five (5) years working experience in the related field company.
2. Diploma / Degree with two (2) years working experience in safety & quality assurance.
3. Experience, understand & knowledgeable in overall safety & quality in terms of:
1. Civil Aviation Authority TAC, GHL & ISAGO.
2. International Organization of Standardization (IMS).
3. Department of Occupational Safety and Health (DOSH).
4. Computer peripherals Excel, Word, Power Point.
5. Certified IATA DGR.
6. Certified IATA DGR Instructor.
7. Certified Train the Trainer and able to conduct training.

Areas Experience

1. Experience in Quality Assurance & Safety aviation.
2. Experience in Quality Assurance & Safety auditing.
3. Experience in permit, license & certification from CAAM Authority, IATA, Certified Certification Body for ISO, GDP, HALAL.

Personality Traits

1. Attention to Detail:
   • Ability to identify small inconsistencies or potential risks in processes and products.
2. Analytical Thinking:
   • Ability to assess risks, analyse data, and identify patterns in quality issues. Root cause analysis and problem-solving skills.
3. Strong Communication Skills:
   • Clear and effective communication with teams, executives, and external auditors. Ability to train and educate employees on safety and quality procedures.
4. Leadership & Teamwork:
   • Ability to lead quality and safety initiatives across departments.
5. Ethical & Regulatory Awareness:
   • Strong enforcement compliance and safety standards.
   • Knowledge of industry regulations (CAAM, ISO, OSHA, IATA).
6. Proactive & Solution-Oriented Mindset:
   • Ability to anticipate risks and implement preventive measures. Quick decision-making during quality or safety incidents.