Manager, Operations Performance

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

https://www.home.teleport.asia/

SALARY RANGE: RM9,700 - RM12,000

A DAY IN A LIFE

As a start-up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality.
• Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities.
• Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.
• Work together with the operations team in improving service quality in relation to process flow, performance and technical efficiencies.
• Establish measurable operations KPI and monitor it by providing and developing comprehensive, accurate and performance-oriented reports/dashboards.
• Prepare and present findings to stakeholders in a logical, concise, and articulate manner.
• Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps.
• Prepare detailed analytical reports, producing according to specifications and distributed according to the agreed timetable.
• Collaborate closely with the operations team to understand their requirements, to be able to design and develop reports that best fits their needs.
• Deep understanding of end-to-end operations data sets and shipment movement flow.
• Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.
• Must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization's business processes.
• Actively monitor, escalate risk and issues to stakeholders in correspondence to operations performance and initiatives.

SKILLS & EXPERIENCE

These are minimum-requirement skills and a ‘must-have’ for the role:

• Bachelor's Degree or equivalent in relevant fields, Decision / Data Science, Mathematics, Information Technology or related field.
• 4 to 6 years of relevant experience with a solid background in reporting, performance management, operations and analytical skills.
• Experience with visualization tools such as Looker, PowerBI, and Tableau.
• Experience using SQL / BigQuery / PowerQuery / IBM Cognos Analytics.
• Proficiency in English, both verbal and written.
• Strong problem-solving, continuous improvement, and resourceful demeanor.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!