Manager of Revenue Management

Assist Head of Revenue Management to lead the execution of CMC Group’s revenue diversification strategy.

Collaborate with Group Business Development, other Corporate Teams, and Hospital Operations to identify and develop strategies and frameworks for improving clinical documentation and billing processes; the effective implementation of contracts with insurers; ensuring sustainability for new and existing revenue streams and consistent reporting of clinical outcomes.

Join forces with the operations team to develop a systemized approach to improving the knowledge and operationalization of insurance/corporate contracts in hospitals.

Support Head of Revenue Management and CFO to enhance the operational aspects of revenue capture and collection processes across CMC Group in conjunction with strategic initiatives.

Assist in implementing appropriate risk management plans and controls with regard to all aspects of CMC Group’s revenue performance operations.

Assist Head of Revenue Management to prioritize and implement revenue optimization opportunities, billing improvements, and standardizing business processes.

Work with the operations team to consider new funding models to support future services including chronic care management.

Undertake any other duties as may reasonably be required or as agreed with the Head of Revenue Management and CFO from time to time.

Review the costing for supplies and procedures based on Hospitals' input and propose appropriate patient charges based on the prescribed guidelines.

Review the Chargeable Description Master Forms (CDM) submitted by the Hospitals to ensure that they are correctly and completely filled up to ensure the data input into the Hospital Information System is valid and also coordinate the process of the creation of new CDM Centre, Procedures, Service Types, and Other HIS Master Data.

Stakeholder Management

Maintain a professional working relationship with analysts, fund managers, bankers, corporate clients, auditors, board members, Bursa Malaysia, the Securities Commission, and other regulatory authorities.

Assist Head of Revenue Management and CFO to drive Group initiatives, policies, and other requirements.

Uphold the integrity of confidential information of people and effective management of data using the system.

Provide revenue performance analysis and management reporting, including presentation of insights and recommendations to Executives.

Support CMC Group on the financial implications of external policy and new or proposed reforms that may affect the CMC Group.

Based on strategic data analysis, provide recommendations as required to the Management.

Assist in developing, monitoring, and evaluating revenue management plans ensuring alignment to CMC Group strategy plans.

Manage the monitoring and reporting of performance against agreed Key Performance Indicators.

Leverage BI tools and analytics in finance to generate valuable insights that drive better financial decision-making. This includes, but is not limited to, playing a key role in financial reporting, forecasting, performance analysis, risk management, and strategic planning within the finance department.

People & Communication Management

Collaborate with individuals in/within the unit/departments to ensure effectiveness and efficiency in the delivery of business results.

Inculcate a high level of morale and teamwork among and between all staff.

Job Requirements:

Degree in Business/Finance or a related discipline and/or experience in the management of health-related revenue generation from a recognized institution.

Thorough knowledge of the healthcare system in general and the specific operational functions of each department so that overall hospital and quality goals can be achieved. Able to understand the day-to-day running of a hospital, issues, challenges, and solutions.

An understanding of the private health industry macro environment including the challenges and opportunities created for hospital operators.

An understanding of revenue operations in a large complex organization including an understanding of the challenges, issues, risks, and cost drivers impacting financial position.

A sound background in healthcare financial operations and project planning.

Demonstrated high-level skills and experience in relationship management, consultation, influencing, and negotiating with internal and external stakeholders.

Demonstrated high-level verbal, written, and interpersonal skills at all levels within an organization including external stakeholders.

Demonstrated high-level strategic management skills with the proven ability to provide sound judgment to meet conflicting demands of a complex organization.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a role which requires relationship management experience?