Manager, Middle Office

• Centre of Excellence for APAC build out across all products.
• Trade capture and life cycling of structured products.
• Understanding and learn to manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives:

1. Drive Operational readiness

• Local management of:

1. Hubs: Drive global alignment and consistency, Follow The Sun support
2. Local Market: standardize where applicable, tailored processes/controls

• Challenge vendor costs / services across the lifecycle
• Operations representation for external/internal and regulator scheduled audits:

1. Ensure audit points are addressed within timelines

• Drive continuous improvement and innovate:

1. Partner with Technology to deliver transformation
2. Work with FO to identify booking model improvements and drive efficiency

• Be up to date and ensure compliance with regulatory requirements
• Adherence to Ops Risk Framework standards of implementation and process management.

Key Responsibilities

• Contribute to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM)
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
• Strong advocate of service consistency within the country. Actively takes steps to eliminate / minimise use of non-standard solutions
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

Business

• Deliver Business Efficiency targets
• Understanding of the business strategy and appropriate role given.
• Monitors client service standards to ensure high-quality operational and client support services are provided
• Works closely with country and business to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation
• Ensures compliance with all relevant local and global regulatory requirements and industry best practice.

Processes

• All tasks executed by Hub stakeholders are performed in accordance with the Desk Instructions (DOI), relevant policies and procedures of the bank.
• Ensures Change Management processes are adhered to in country operations
• Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines
• Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore.

People & Talent

• Lead through example and build the appropriate culture and values.
• Capability matrix to deliver at 90% cross training across all function
• Participation and Adopt new ways of working. Participation in ASA Projects and initiatives
• Embed Diversity and improve Communication by participating ASA forum and community engagement programme

Our Ideal Candidate

University degree preferred
• Proficient knowledge of Financial products – FX, FX Options, Interest Rate Swaps, Commodities, Credit Derivatives, Equity Derivatives, Money Market and ESG products.
• Electronic executions across Markitwire, RTNS, Bloomberg, ICE Link etc.
• Analytical mindset.
• Strong inter-personal skills.
• Confident communicator - able to adapt style to Front Office and offshore colleagues.
• Demonstrate strong teamwork with internal and external groups
• Thrive on working in fast paced environment while maintaining attention to detail
• Fast learner with the ability to think out of the box and provide solutions
• Proficient in Excel (pivots, lookups and basic VBA an advantage)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.