Manager - Manufacturing Support

Senior Manager - Manufacturing Support (KL)

Senior Manager - Manufacturing Support (KL)

Apply locations Kuala Lumpur time type Full time posted on Posted Today time left to apply End Date: May 31, 2025 (30+ days left to apply) job requisition id R-620371

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

The Senior Manager, Manufacturing Support is the role is manager to people manager. In this position, you will serve as the first point of contact for Manufacturing on yield, quality, and throughput issues, providing effective solutions to identified production problems. You will also be responsible for analyzing Manufacturing rejects as needed to reclaim materials where possible and identify and resolve root causes of rejects.

Additionally, you will play a key role in ensuring that NCRs (Non-Conformance Reports) and Concessions are processed accurately and efficiently. Adherence to the Quality System and compliance with relevant regulatory requirements are also critical aspects of this role. Furthermore, you will identify opportunities for improvements in safety, quality, and cost on the Manufacturing lines.

Responsibilities include:

• Responsible for hiring and retaining a diverse, highly qualified staff and for providing career coaching, growth and personal development.
• Provides the first point of contact for Manufacturing on yield, quality, and throughput issues.
• Provides solutions to identified production problems.
• Analyses Manufacturing rejects as required to reclaim where possible, identify, and rectify root causes of rejects.
• Ensures NCR's, and Concessions are processed accurately and effectively.
• Ensures adherence and compliance to the Quality System and relevant regulatory bodies.
• Identifies opportunities for safety, quality, and cost improvements on the Manufacturing lines.
• Monitors operations with an eye toward improving yield, scrap, productivity and efficiency.
• Designs efficient production processes and workflows.
• Ensures that processes are designed to ensure that products meet quality standards.
• Reduces waste and addresses production issues.
• Evaluates data to implement technological improvements in production processes.
• Implements controls to monitor costs and minimize production issues.
• Works with other departments to develop design and production standards.
• Ensures that work processes are safe and addresses safety issues and concerns.

Position Specific Skills and Challenges

• People management competence and leadership.
• Knowledge of production machinery, processes, and standards in the field or industry.
• Understanding of lean manufacturing and supply-chain management.
• Familiarity with Statistical Process Control (SPC) and Just In Time (JIT) strategizing.
• Critical thinking and problem-solving skills.
• Data analytics skills and attention to detail.
• Project management skills.
• Strong communication and presentation skills.
• Organizational, planning, and documentation skills.
• Adept at using presentation software and presenting complex information to non-technical management personnel and other stakeholders.
• Ability to work on multiple projects in various stages simultaneously.
• Experience using computer-aided design (CAD) platforms.
• Experience using System Applications and Products (SAP) software.

Why is this role right for you?

• Minimum Bachelor Degree in Industrial Engineering or related field such as Manufacturing, Mechanical or Electrical engineering.
• Minimum 12 years relevant work experience in a Medical device manufacturing environment.
• Six Sigma and CI knowledge, experience in a high tech or medical product manufacturing environment.
• Must be able to work cooperatively and productively with others.
• Demonstrated personal computer skills including spreadsheet skills, word processing, data base management and other relevant project management applications.
• Good interpersonal skills and written communication in English.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.