Manager, Human Resources (Employee Relation)

Job Responsibilities

• Develop and implement strategies for effective employee relations, ensuring alignment with organizational goals and fostering a positive workplace culture.
• Act as a key advisor on employee relations matters, providing guidance to management and employees on policies, procedures, and compliance.
• Oversee the resolution of employee grievances, disputes, and conflicts through effective communication and intervention strategies.
• Conduct investigations into employee complaints and issues, ensuring thorough documentation and communication of findings and recommendations.
• Facilitate training and workshops for employees and managers on employee relations topics, promoting best practices and awareness of policies.
• Monitor and analyze employee engagement and sentiment through surveys, feedback, and other metrics to inform strategies for improvement.
• Collaborate with HR colleagues and leadership teams to implement initiatives that enhance employee experience and promote a culture of respect and inclusion.
• Stay updated on labor laws, regulations, and industry trends to ensure organizational compliance and ethical practices.
• Lead the development and revision of employee relations policies and procedures, ensuring they are communicated effectively across the organization.

Requirements

• Master's degree in Human Resources, Business Administration, or a related field; relevant certifications (e.g., SHRM, CIPD) are advantageous.
• Minimum of 7-10 years of experience in employee relations or a related HR function, with at least 5 years in a managerial role.
• In-depth knowledge of labor laws, employee relations best practices, and conflict resolution techniques.
• Proven ability to navigate complex employee issues and provide sound recommendations for resolution.
• Strong leadership and interpersonal skills, with the ability to influence and engage employees at all levels.
• Excellent communication skills, both written and verbal, with the ability to facilitate discussions and present findings clearly.
• Analytical mindset with the ability to leverage data to assess employee engagement and inform decisions.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is a plus.
• Commitment to promoting diversity, equity, and inclusion within the workplace.