Manager - HR Services (EDA)

Job Purpose

Execute the HR Administration/Shared Services plan to deliver best in class HR services, products and systems in line with current/ future business needs, HR Administration/Shared Services strategy, best practices, expected service quality standards and cost budgets.

Key Tasks

• Define and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
• Responsible for overseeing the integrity, accuracy and security of employee data, adhering to data privacy regulations and internal audit controls.
• Conduct regular audits to identify and resolve discrepancies in employee records.
• Ensure consistency and compliance of employee records in HR systems (eg. Oracle, Payroll, Leave and T&A).
• Maintain and enforce data governance policies and procedures.
• Monitor and report adherence to service delivery standards, metrics, and budgets for review of implementation; Seek and implement inputs for corrective actions.
• Seek and analyze feedback gathered from HR Partners and employees to understand current and anticipate future HR needs of assigned businesses/ functions.
• Generate ideas for new HR services and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality and streamline processes and services.
• Collaborate with IT, Service Providers, HR technology teams to enhance HRIS functionality, reporting capabilities and resolve complex cases.
• Drive automation and process improvements to increase efficiency and reduce errors in data administration.

Stakeholder Management

• Serve as the key point of contact for any employee data related issues.
• Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.
• Build strong, trusting relationships with DHL Managers.
• Extensive contact with other specialist departments.
• Cooperate with and coordinate 3rd parties e.g., external service providers.

Management Responsibility

• Lead, mentor and manage a team responsible for employee data processing, accuracy and compliance.
• Assign tasks, set performance goals and monitor workload distribution.
• Conduct regular 1:1 with direct reports to provide feedback, coaching, and support for professional development.
• Provide training and guidance to HR Services team on data management best practices.

Skills

HR Policies, Business Requirements, Personnel Management, Recruiting, Interviews, Contract Law, Employee Benefits, Employee Training, Employee Relations, Talent Management, Organizational Design, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing.

Qualifications & Key Requirements

Education Level

• Bachelor’s Degree, preferably in HR Management

Experience Level

• More than 5 years in HR Operations
• Minimum 3 years in people management