Manager, HR & Payroll

Wherever you’re based and whatever your role at TMF Group, one thing’s for certain: you’ll be part of a truly diverse, global business and benefit from the many advantages that brings.

Manager, HR & Payroll

Job no: 574051
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Client Payroll
Office Location: Kuala Lumpur

About TMF Group

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance – whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

Job purpose

Work closely with the Head of Department and Senior Manager to manage all matters of the respective teams, especially in daily deliverables to provide quality service to clients and promote efficiency, teamwork and collaborations in the team. He/she is responsible for ensuring daily accuracy, timely and efficient delivery of payroll related services; sensitive to potential risks and implement mitigation plans.

Key Responsibilities

• Provide project management schedule, conduct service overview with clients and establish agreed processes to achieve effective and efficient delivery. Ensure client documentation is created and develop a clear process for updating.
• Manage, coach and develop a team of staff to ensure delivery of effective and efficient services to clients.
• Ensure payroll process & services quality are delivered in accurate & timely manner.
• Perform banking authorisations and bank reconciliations.
• Respond effectively and on a timely manner to clients’ requests, feedback, escalations and perform service recovery.
• Monitor client satisfaction levels and develop client relationship development plans.
• Advice clients on payroll related issues.
• Review system access/data access. Ensure client data is maintained with integrity.
• Develop and maintain client relationships.

Key Requirements

• Diploma or Degree Holder in Human Resource Management or Business or Accountancy and any related disciplines is preferred.
• Minimum 9 to 11 years hands-on experience in payroll.
• Experience in outsourcing firm with strong client servicing skills is preferred.
• Must have prior people management and supervisory experience.
• Proficient in payroll software such like HR2000, P2U, SAP, Workday, familiar with Microsoft Office.

What’s in it for you?

• Our offices are easily accessible by public transportation (LRT & Monorail).
• Hybrid working arrangements.
• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities so you can take your career further within TMF.

Want to know more about a career at TMF group? Watch this video:

Advertised: 12 Aug 2024 Singapore Standard Time
Applications close: 31 Dec 2024 Singapore Standard Time