Manager, Housekeeping

Set in Malaysia's rapidly developing capital, our hotel is located in the heart of KL Eco City, Bangsar, and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well-appointed Superior rooms, Club Deluxe rooms, and Club One Bedroom Suites.

Key Responsibilities

1. Operational Management:
   Oversee daily housekeeping operations, including room cleaning, public areas, and uniform services. Ensure all housekeeping procedures comply with brand standards, health, and safety regulations. Monitor and maintain inventory levels of cleaning supplies and guest amenities. Collaborate with other departments (Front Office, F&B) to ensure seamless guest experiences.
2. Staff Supervision & Development:
   Lead, train, and motivate the housekeeping team to maintain high service standards. Conduct regular performance evaluations and provide coaching and development plans. Schedule and allocate housekeeping staff efficiently to meet operational needs. Foster a positive and productive work environment, ensuring teamwork and staff morale.
3. Quality Assurance & Guest Satisfaction:
   Conduct routine inspections of guest rooms and public areas to uphold cleanliness standards. Address guest feedback and complaints promptly, implementing corrective actions when necessary. Implement and monitor sustainability initiatives to reduce waste and improve efficiency.
4. Budgeting & Cost Control:
   Assist in preparing and managing the department’s budget, controlling costs without compromising quality. Optimize resource allocation, reducing wastage of supplies and improving cost efficiency. Monitor expenses and prepare reports on department performance.
5. Compliance & Safety:
   Ensure adherence to all hotel policies, safety protocols, and local regulatory requirements. Conduct safety and hygiene training for housekeeping staff regularly. Maintain proper handling, storage, and disposal of cleaning chemicals and hazardous materials.

Qualifications:

• Diploma or Degree in Hospitality Management or a related field.
• Minimum of 5 years’ experience in housekeeping management, preferably in a luxury or upscale hotel.
• Strong leadership, organizational, and communication skills.
• Proficiency in hotel housekeeping systems (e.g., Opera) is an advantage.
• Knowledge of hygiene, safety, and environmental regulations in hospitality.

Send your CV to: careers.kualalumpur@amari.com

Positions are open to all local and permanent residents of Malaysia only. Only shortlisted candidates will be contacted.

Education:

Diploma

Years of experience:

5

Number of positions:

1