Manager (Ecommerce)

About Us

Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.

Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.

Key Responsibilities

E-commerce Strategy & Operations

• Develop and execute e-commerce strategies to drive online sales and improve customer retention.
• Manage day-to-day operations of the company’s e-commerce platform, including website and marketplace accounts
• Oversee product listings, promotions, and inventory to ensure accuracy and competitiveness.
• Coordinate with internal teams to align online and offline sales strategies.
• Identify opportunities for expanding the online product range and optimizing product positioning.

Website & User Experience (UX) Management

• Monitor and optimize website performance, ensuring a seamless and engaging user experience.
• Collaborate with developer to implement improvements, fix bugs, and enhance site functionality.
• Ensure the website is mobile-friendly and optimized for conversion.
• Improve website searchability, navigation, and checkout process to maximize sales.

Sales Performance & Analytics

• Track and report key performance indicators (KPIs), including sales growth, conversion rates, and customer behaviours.
• Use data-driven insights to make recommendations for improving sales and customer experience.
• Monitor market trends, competitor strategies, and industry developments to stay ahead of the competition.

Customer Service & Engagement

• Ensure timely and efficient handling of online customer inquiries, orders, and complaints.
• Manage the warehouse team to ensure smooth order fulfilment and delivery.
• Develop and manage online customer service strategies to improve customer satisfaction and loyalty.

Qualifications and Requirements

• Bachelor’s degree in business, Marketing, E-commerce, or a related field.
• 5+ years of experience in e-commerce management, preferably in the retail, F&B, or wine industry.
• Strong understanding of e-commerce platforms (Shopify, Magento, etc.).
• Ability to analyse data and make strategic business decisions.
• Strong project management skills with the ability to handle multiple projects.

Perks and Benefits

• Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!
• Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.
• Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
• Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
• Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
• Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.