Manager, Customer Engagement

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Manager, Customer Engagement

Travel Required?: Travel - up to 10% of time

Hybrid

No Relocation Assistance Offered
Job Number #163833 - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

Overview

As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.

What you will do:

1. Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
2. Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends.
3. Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
4. Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.
5. Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
6. Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies.
7. Monthly engagement with customers to drive aligned joint initiatives.
8. Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses.
9. Engage Customers to enhance service levels and customer satisfaction.
10. Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy.
11. Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities. Shares performance information with the Team to develop collaborative approaches for improvement.
12. Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS).

Minimum Qualifications:

1. 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup.
2. Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc.
3. Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning.
4. Good communication and presentation skills in English.
5. Enjoy working cross-functionally and leverage on network to drive results.
6. Detail-oriented while keeping sight of the big picture, self-driven.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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