Manager - Communication Coach

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

The Transforming Client Communication (TCC) program seeks to build the business communication skills of PwC professionals in the Acceleration Centre (AC) offices to develop client-ready professionals.

Job Descriptions

• Work closely with local AC L&D team
• Deliver effective communication training targeting English, business, and cultural communication skills
• Coach individual professionals on communication learning plans and track progress
• Enhance existing programs to include cultural and business content
• Review and roll-out learning materials from training partners and vendors
• Plan and host social and learning events to build awareness of TCC program in local AC Offices
• Manage relationships with local leadership to understand the required client communication competencies for professionals to demonstrate on the job to fine tune coaching
• Facilitate design, develop and deployment of innovative training programs to target specific communication skills aligned with business needs
• Lead and support major on-going learning projects to ensure successful deployment on time
• Adapt to digital technology applications/platforms to deliver communication training

Job Requirements:

• 8 + years of experience in language teaching, creating and deploying learning solutions, or managing learning projects in blended learning environment (F2F and Online).
• Masters’ degree/Certificate/ Diploma from a recognized university (Local/International) in English/English Language Learning (ELL)/English as a Second Language (ESL)/English for Speakers of Other Languages (ESOL)/Linguistics.
• CELTA/TESOL certification is an added advantage.
• Excellent written and verbal communication skills, including training, facilitation, and presentation skills
• Familiarity with adult learning theory and instructional methods, especially with respect to language learning and communication skills
• Demonstrated ability to prioritize workload, meet project deadlines, and drive projects to completion with limited guidance and direction
• Experience and ease in working with diverse groups of people
• Ability to team and adapt to a diverse set of professionals on projects
• Coach/Mentor junior team members
• Excellent relationship management skills with clients

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date