Manager - Commercial, KAM, VM Healthcare

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Accountable

• Serve as the focal point of contact for the Key Accounts assigned, develop and maintain strategic/operational multi-level relationships.
• Be the point of liaison with the Key Accounts on all business-related matters pertaining to the overall business growth, including identification of potential new business opportunities, RFQ/RFI management, contractual agreement, and service level performance.
• Develop Key Account Development Plan including mapping out client’s value chain, our competitive landscape, account penetration strategy, customer relationship matrix, and our value selling propositions.
• Prepare annual Key Account budget with close monitoring to meet or exceed plan.
• Manage client’s service escalations and work jointly with internal stakeholders for effective issue resolution.
• Support the implementation of new business won.
• Organize Business Reviews and Workshops with clients as required.
• Achieve sustainable growth in terms of volume, revenue, and GP.
• Update CRM SalesCloud to reflect the latest Customer profile, Account Development Plan, pipelines, and results.
• Manage account receivables and meet overdue targets.

Qualifications

• Degree holder or equivalent industry-specific qualification.
• Preferably at least 3 to 4 years of relevant commercial experience in the international transportation and logistics industry.
• Strong business acumen with the ability to influence outcomes across multiple products and locations.
• Excellent interpersonal skills and commercial negotiation experience.
• Effective communication and presentation skills.
• Excellent financial and process analytical skills.
• Good listening and moderation skills.
• Excellent command of spoken and written English.

To be considered for this position you must have valid rights to work and live in Malaysia.