Manager - Business Onboarding Support

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as this full-time and permanent position is based in Malaysia, allowing you to make a significant impact on our growth.

Key responsibilities:

• Lead, guide and supervise the Business Onboarding Support Team (the “Team”) to provide support to the Trust Commercial Team and Client Acceptance Team in delivering a full suite of trust and corporate services to clients. Provide prompt, excellent, and professional trust and company administration services.
• Review and provide guidance to the Team on the tasks of all levels of complexity assigned to the Team.
• Ensure proper updating of all clients’ data in accordance with clients’ records by the Team and the accuracy of data being captured in the appropriate system.
• Liaise with the Trust Commercial Team, Client Acceptance Team and operations teams as and when necessary, in resolving any challenges encountered by the Team in the assigned tasks.
• Comply with the Group’s internal control and audit standards.
• Ensure that the Team adheres to internal policies and Standard Operating Procedures on daily operations.
• Work with the Client Acceptance Team to migrate new processes or streamline the existing processes for greater efficiency.
• Participate in ad hoc projects or matters as assigned from time to time.

Key requirements:

• Degree in Law or any other equivalent professional qualification.
• Good technical knowledge in trusts; STEP qualification is an added advantage.
• Good language proficiency in English; Mandarin will be an added advantage.
• At least 5 years of relevant working experience, preferably in Trust Administration services, including managerial experience.
• Possess and demonstrate good leadership skills with the ability to guide and manage the team effectively.
• Well-versed in the statutory and internal anti-money laundering and counter financing terrorism policies as well as compliance with relevant laws and regulations.
• Detail-oriented and able to work with minimum supervision in a fast-paced environment.
• Possess a strong sense of responsibility, positive disposition, initiative, high integrity, and efficient time management skills.
• Good interpersonal skills.
• Critical thinker and problem-solver.
• Able to work independently and as a team player.
• Inquisitive and self-motivated.

Company Benefits:

At our Malaysia office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance, and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ICSA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!