Manager, Business Development

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do:

• Takes ownership and lead a diversified team to support the Business Development teams in the EU and ME at a high level of operational efficiency/accuracy.

• Drives and motivates team performance by building rapport and developing team members to ensure growth.

• Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback.

• Proactively asks for and gives feedback upwards/downwards/horizontally to ensure a high level of communication across a geographically scattered Business Unit.

• Identifies gaps and inefficiencies in targets, team performance and/or existing processes and procedures to increase the quality of business development.

• Understands and analyzes team performance reports for management updates to make data-driven decisions for better outcomes.

• Leads the optimization of processes, procedures and guidelines to improve BU output.

• Completes additional tasks and projects as assigned as a role model to ensure the effective implementation of company policies and procedures.

What you'll need:

• Proven ability to develop, manage and retain high quality talent.

• Operational excellence mindset and experience. Data driven. Excellent problem-solving skills.

• Adept at simplifying complexity and developing scalable propositions.

• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations.

• Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources.

• Team Player with the ability to work across a matrix environment in a fast-paced and constantly evolving environment.

• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.

• English language skills are a must.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.