Manager - Business Channels (National Community Deposit Specialist) | Kuala Lumpur, MY

Manager - Business Channels (National Community Deposit Specialist)

If you are looking to excel and make a difference, take a closer look at us...

Functional (job responsibilities)

• Work with management to develop and implement business development strategy for a defined scope
• Coordinate with management and clients to identify business development opportunities with new and existing clients
• Work with the team to achieve short term and long-term customer and business growth
• Update and maintain customer information database on a regular basis
• Write and pitch bids and proposals to potential clients
• Guide, train and motivate sales teams to meet and exceed sales performance targets
• Travel to customer sites and attend customer meetings to promote company's products and services
• Establish strong relationship with customers and sales teams
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business
• Work on developing marketing campaigns and promotional programs, where applicable

Drive sales teams efficiency:

• Oversee day-to-day business activities and support for Community Deposit Specialist, including management of leads generation and programs execution.
• Improve business programs, process flow and policies for Community Deposit Specialist Team
• Negotiate and approve agreement with internal & external stakeholders for business program.
• Conduct internal briefing and update on the changes on business guidelines, new promotion and regulations.
• Work with branches to ensure good customer service and good client relationships
• Provide administrative support to Community Deposit Specialist, and Biz Channels Management
• Involved in the account application process and provide daily sales update and any track record by CDS

Additional Responsibilities:

• Collect and input, analyze and present business data for business review purpose
• Ensure all tasks are carried out in full compliance with guidelines and regulations
• Identify and support recruitment of new partners under HLB@Work, partnership program & HLB@School.
• Coordinate and facilitate resources to ensure customers are served promptly (ie. Appointments, road shows, and operations arrangement matters)
• Educate and communicate with PFS Branch, BCB and SME about latest product and service offering
• Develop positive working relationship with partners to build business including Branch
• Develop & execute payroll accounts acquisition strategies under HLB@Work
• Support business development by engaging existing and new clients of the bank; ie BCB, Merchant and SME.
• Facilitate excellent rapport, support and loyalty with internal and external partners
• Stay current with latest market developments and competitor activities
• Analyze market trends and develop sales plans accordingly for HLB@Work & HLB@School.

Organizational (organizational responsibilities)

• Champion the Bank's Deposit roadmap and delivery both internally and externally
• Continuous effort to improve business in support of building brand awareness and improving customer experience.

Requirements

• Degree Holder is an added advantage
• At least 3 years relevant work experience in retail banking, especially in the areas of partnership, sales, B2C enablement, internet/online banking implementation/business/product development or sales/project management.
• Possess experience in B2C and/or Online Banking Operations or Product development or Sales Management or Merchant Partnership will be an added advantage.
• Ability to quickly build, manage and sustain strong relationships with internal and external stakeholders particularly where they have differing requirements demands and measures of success, and achieving effective ways forward.
• Collaborative approach and comfortable working in a dynamic team environment, including tight interaction with the business development, product, technology, operations, compliance and legal teams to manage multiple stakeholders with complex and competing objectives.
• Ability to co-ordinate and support commercial negotiations with multiple third-parties.

About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.