Manager Agency Compensation

The opportunity

This role is mainly accountable to process and ensure accurate payments of compensation to Agency Channel (Tied Agency and ALC Agency) and Partnership Channel on a timely manner. It will also be required to perform managerial analysis and report of medium degree of complexity. Liaison with ALC system vendor on system and non-system (reporting and payment) related issue to ensure success of ALC compensation model. Maintain and update various records in PICS System and other programs to ensure the effectiveness of Compensation to support business growth.

Responsibilities

• Track or review to ensure all agency and partnership payments are paid correctly and in accordance to schedule.
• Produce period financing analysis including actuals versus forecast to deliver accurate insights for decision making and drive business performance.
• Assist and support data management and reporting.
• Liaise with vendor on ALC system related issue, monthly commission payment and report.
• Take charge on report automate via Power BI.
• New Product testing in PICS (AS400) System.
• Rectify compensation errors by working with liaisons Business Partner support units.
• Perform testing on CORE system enhancement.
• Support financial planning and forecast for compensation division e.g, Financing, BSC, tax and etc.
• Assist in E-invoicing and Agent withholding tax payment.
• Assist in Agency Year-end bonus payment.
• Produce timely and trusted financial and management performance results.
• Carry out ad-hoc activities whenever required by the company in achieving company aspirations.
• Assist with the development and maintaining of compensation models.
• Handle agents’ enquiries regarding compensation payments.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Tertiary education qualification in Accounting, Finance, Mathematic, Actuarial or equivalent.
• Minimum 5 years of related experience in Financial industry, preferably in Insurance and agency sales compensation related.
• Strong Computer Skills and proficiency with MS Office Suite, particularly in Excel and Power Point.
• Data visualization and data analysis experience, for example using Power BI.
• Knowledge on SQL and other programming languages is preferable.
• Strong attention to detail and accuracy.
• Excellent problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Well versed in both written and verbal communication skills - English.

What can we offer you?

• A competitive salary and benefits package.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid