Manager, Accommodation Office

Nilai University

Nilai

MYR 100,000 - 150,000

Job description

Responsibilities

Develop, implement, and review policies and procedures to improve accommodation services.
Handle department-related issues, suggest solutions, and update policies as needed.
Create new policies to enhance student benefits.
Lead and manage the accommodation team to ensure smooth operations and compliance.
Plan and allocate accommodation to match students' needs.
Maintain organized records for easy access to accommodation information.
Assist students with accommodation applications, tenancy concerns, and account queries while ensuring staff provide professional support.
Update accommodation forms, website details, and brochures to ensure accurate and legal information.
Oversee a team of housemasters / housemistress in looking after the welfare of the students and maintain the discipline in the hostels.
Take part in university events such as student orientation, registration, and graduation ceremonies.

Requirements

A bachelor degree / diploma in Hospitality Management, Business Administration, Facilities Management, Property Management or related field.
A minimum of 3–5 years of experience in accommodation services including operational management.
Prior experience in managing dormitories, hostels, or residential facilities in an educational institution is preferred.
Ability to lead a team, manage staff schedules, and ensure smooth operations.
Strong interpersonal skills to handle student and staff accommodation concerns.
Experience managing accommodation budgets and optimizing resources.
Develop and enforce security measures and emergency protocols while ensuring adherence to local safety regulations.