Management Consulting Manager - S&C Global Network (Comms & Media)

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Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture’s Global Network (GN Team) in Strategy & Consulting (S&C). It focuses on serving clients across specific Industries – Communications, Media & Entertainment.

• Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT).

• Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing.

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:

• Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients.

• Support or lead innovation transformation programs and process enablement for our clients.

• Develop assets & point-of-view (POV) or white papers for use by the team and larger community.

• Support or lead proposals, business development for global clients as an expert for a specific domain area in coordination with other team members.

• Experience to engage with stakeholders independently.

• Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

• Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives.

• Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams.

Bring your best skills forward to excel in the role:

Skills in one or more Telecom areas:

• BSS Modules and Telco Journeys: Excellent knowledge of various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash, etc.

• Digital Transformation: Experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs, etc.

• Cloud BSS: Design BSS journey to cloud strategies to accelerate ROI and performance. Knowledge of AWS, Azure, SFDC, etc. is a plus.

• Business Analysis and Consulting Projects: Experience in consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation, AI/OPS/service assurance use cases, NOC/SOC processes, etc.

• OSS Tools Ecosystem: Good understanding of OSS tools ecosystem like ServiceNow, BMC Remedy, Nokia NetAct, HPSM, Netcool, Blue Planet, Cramer, etc.

• Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment).

• Transformation & Project Governance: Drive profitability and continued success through managing service quality, cost, and leadership of the people delivering services across projects/programs/portfolios of all scales.

• Lean Concepts and Agile Practices: Understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.

• Agile Tools: Experience in agile-related tools like JIRA, Confluence, Rally, MS Projects, VersionOne.

Skills in one or more roles:

• Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers.

• Business Analysis: Gather requirements from business and prepare requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyze large data to conduct analysis and present insights with visualizations.

• Process Improvement: Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders.

• Value Architect and Tracking: Create value driver trees to breakdown into value components of business objectives and value drivers.

• Working knowledge of Automation across RPA / Artificial Intelligence/Machine Learning/GenAI, etc. is a plus.

Key Qualifications:

• Bachelors/Masters in engineering (or equivalent) + MBA.

• At least 8-12 years of progressive business and/or telecom and consulting experience.

• Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau.

• Certifications like CBAP, CSM, SPC, TMForum- eTOM, ITIL, Prince 2 or PMP will be an added advantage.

• Strong analytical, problem-solving skills and good communication skills.

• Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases.

• Experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional development.

• Proficiency in English is mandatory; knowledge of Japanese or Bahasa languages is a plus.