Malaysia, Technical Solution Engineer

JOB DESCRIPTION

Our rapid growth has led to our exciting expansion in the North American market! We are now looking for a Technical Solution Engineer with excellent communication skills who enjoys troubleshooting, problem-solving, and working in the CDN/cloud industry.

You will be a part of a professional, customer-facing team who works with users and administrators of CDNetworks Inc.’s products, product developers, testers, consultants, pre-sales, and sales consultants.

Our ideal candidate will have a passion for customer success and technology as they will be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.

The Technical Solution Engineer is a Full-Time position based in Kuala Lumpur, Malaysia.

ROLE & RESPONSIBILITIES:

• Be the first point of contact for our customers and provide first-class customer service: troubleshooting complex web and networking issues 24/7.
• Work closely with cross-functional teams to coordinate problem resolution.
• Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner.
• Evaluate customer needs to suggest upgrades or additional features.
• Record and maintain knowledge collected from each issue in a central location.
• Other duties as required.

REQUIREMENTS:

• Malaysians only.
• Required language(s): English
• Must be able to work in rotating shifts 24x7 (12-working-hours)
• Open to fresh graduates with a degree in an IT/Computer Science-related field
• Prior internship experience in an IT-related role is a plus - troubleshooting/customer-facing role
• Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.
• Basic knowledge of Linux and networking fundamentals

ADDITIONAL INFORMATION:

• Hybrid mode
• Shift allowance
• Overtime claims
• On The Spot Award
• Long Service Award
• Leave encashment option
• Birthday gift vouchers
• Medical Insurance
• Wellness reimbursement
• Conveniently located within public transport

HOW TO GET STARTED

If you’re excited by the idea of seeing yourself in this role at CDNetworks, please apply or email at hr.SSEA@cdnetworks.com with your resume and a cover letter that best expresses your interest and unique qualifications.

ABOUT US

As a global-leading Content Delivery Network and Edge Service provider with over 20 years of experience, CDNetworks delivers fully integrated cloud and edge computing solutions with unparalleled speed, ultra-low latency, rigorous security, and reliability.

From Fortune 500 companies to SMBs, our customers benefit from our diverse products and services including web performance, media delivery, enterprise applications, cloud security, and colocation services on a daily basis.

Founded in 2000, CDNetworks expanded over the years in a steady and solid manner to meet the needs of customers around the world. We have 14 global offices and 10 R&D centres across continents, all unified with one simple goal – provide the fastest and most secure digital experiences for internet users around the world.

People being the most valuable assets of our company, we put great emphasis on each team member’s professional and personal growth.

We are looking for passionate individuals who are deeply committed to learning and growing with us in the long term and who are aggressively result-oriented in achieving both professional and personal development objectives.

Join CDNetworks to help improve the performance and security of our internet together!