Maintenance Supervisor

Maintenance Supervisor oversees the daily maintenance and repair operations of the hotel, ensuring that all facilities, equipment, and systems are operating safely and efficiently. This role involves supervising a team of maintenance staff, conducting inspections, troubleshooting issues, and coordinating repairs and preventive maintenance.

Key Responsibilities:

Team Supervision and Leadership

• Supervise and provide guidance to the maintenance team, including assigning daily tasks, monitoring performance, and offering training and development.
• Conduct daily briefings to communicate maintenance priorities and updates with the team.
• Ensure team adherence to hotel policies, safety regulations, and quality standards.

Maintenance Operations

• Oversee and perform routine inspections of hotel facilities, including guest rooms, public areas, and back-of-house spaces, to identify maintenance needs.
• Plan and execute preventive maintenance schedules for HVAC, plumbing, electrical systems, and other critical equipment.
• Coordinate and monitor repairs, both performed in-house and by external contractors, to ensure quality and timeliness.

Troubleshooting and Problem Solving

• Diagnose and resolve maintenance issues promptly, including HVAC, plumbing, electrical, and carpentry problems.
• Respond quickly to guest or staff requests related to maintenance and safety issues to ensure satisfaction and minimize inconvenience.
• Implement quick, effective solutions for emergencies, such as power outages, plumbing leaks, or equipment failures.

Inventory and Budget Management

• Manage and maintain inventory for tools, supplies, and parts required for maintenance operations.
• Assist in budgeting for repairs, replacements, and upgrades to ensure cost-effective operations.
• Monitor and report on maintenance expenses to ensure alignment with the hotel’s budget.

Health, Safety, and Compliance

• Enforce compliance with health, safety, and environmental regulations to maintain a secure environment for guests and staff.
• Conduct regular safety checks, including fire alarm systems, emergency lighting, and equipment inspections.
• Document and report any safety hazards, and ensure corrective actions are taken.

Vendor and Contractor Coordination

• Coordinate with vendors and contractors for outsourced repair and maintenance work.
• Review and approve contractor work to ensure it meets hotel standards and regulatory compliance.
• Manage contractor scheduling and follow-up on warranties for completed work.

Record Keeping and Reporting

• Maintain accurate records of maintenance activities, including work orders, repairs, inspections, and inventory usage.
• Prepare and submit reports on maintenance issues, resolutions, and budget usage to the Chief Engineer or General Manager.
• Track and document maintenance KPIs to support ongoing improvements.

Qualifications:

• Education: High school diploma or equivalent. Certification in electrical, HVAC, plumbing, or a related field is preferred.
• Experience: Minimum of 3 years in a maintenance or engineering role within the hospitality or a similar industry, with at least 1 year in a supervisory capacity.
• Skills:
  • Strong knowledge of mechanical, electrical, HVAC, plumbing, and general maintenance.
  • Leadership and team management skills.
  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with hotel maintenance software and MS Office Suite.
• Other Requirements: Ability to work flexible hours, including weekends, holidays, and on-call as needed.