Maintenance Mechanic

Job Responsibility

• Actively respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.
• Analyze and follow up technical product problems reported by customers, through email communication to take preventive actions and solutions accordingly.
• Responsible for carrying out regular quality visits to major customers, collect and summarize product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization.
• Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.
• Classify and analyze the fault data of after-sale maintenance work, and provide guiding data for the company’s quality department to improve quality.

Job Requirements

• Bachelor degree or above in electronics related field.
• 2.1-3 years experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.
• Proficient in English listening, speaking, writing and application skills, able to handle customer complaints and reply messages quickly.
• Have a deep understanding of the circuit and structure, can accurately and quickly locate the fault components.
• Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.
• Healthy and energetic; Strong anti-stress, good teamwork spirit.

Job Benefits

Details about job benefits are not provided.