M&E Shift Leader (Kulai, Johore)

I. Responsible to lead shift operations and maintenance work in a data center facility for 100% facility uptime. This position is required to perform shift duty and oversee a team of shift technicians.

II. The position requires strong critical environment technical skills and routinely conduct hands-on operations and inspection work on a variety of critical facility systems and equipment in an operating critical environment.

III. Responsible for protecting and improving the value of our assets and ensuring the critical engineering systems reliably perform their intended function. Position is required to perform hands-on operations, conduct equipment/system functional inspection and troubleshooting prior to calling vendor/equipment supplier specialist on-site.

IV. Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Lead operations and maintenance on assigned shift and monitor performance of assigned responsibilities. Perform service requests, repair and/or troubleshoot ensuring that work performed in critical environment is accomplished efficiently with a minimum amount of disruption and inconvenience to customer. It is also followed up with adequate clean up and subsequent inspection to ensure continuous trouble-free operation.
2. Responsible for the day-to-day operation, maintenance, and inspections of assigned critical environment systems, which may include the following: mechanical (including HVAC, computer room air conditioners, chillers, and plumbing), electrical (including UPS, DC battery systems, PDU, generators, transfer switches, and switchgear), cabling (including data and voice, broadband), fire detection and suppression, life safety, lighting, temperature control systems, building management systems, and digital systems (including fire alarm, duress, card access, CCTV).
3. Responsible to inspect and examine prior to sign off the maintained equipment/system done by maintenance vendor or OEM vendor witnessed by technician. Ensure maintenance vendor follows closely to the maintenance work method statement without deviation and sign off for each work step.
4. Routinely performs all work in strict accordance with governing Change Control Application Process, standard operating procedures, and maintenance work instructions.
5. Leads or directly operates and monitors critical system equipment and components. Oversees Change Control Application Process work efforts (including 3rd party contractors) for the safe and compliant operation, maintenance (corrective and preventive), and modification of critical equipment.
6. Provides on-the-job training and technical support to junior engineers and technicians.
7. Support implementation of the preventative maintenance program for their assigned shift. Specific duties include but are not limited to: scheduling of preventative maintenance with a minimum disruption of building services, performing and/or supervising preventative maintenance tasks, orders parts and equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory.
8. Responsible for the operations of monitoring center, which is the nerve center of the Data Centre, involving rotation with other shift engineers to ensure building management system is continuously manned, handling of incident management (work includes escalation, reporting, investigation, conduct root cause analysis, remediation/rectification through incident closure) and work order management.
9. Deliver all tasks for customer’s service level agreement are in compliance at all times, the SLA covers such as incident escalation to customer within 15 minutes upon reported to monitoring centre, written incident report issued within 24 hours, etc.
10. Receives work order for Preventative and Corrective maintenance on critical systems. Consult with Lead Engineer/Engineering Manager and staff as appropriate to identify and order necessary materials to complete all maintenance and perform necessary work. Finalize work orders by completing necessary documentation.
11. Develops construction and maintenance Change Control Application. Implementations or ensure implementations of Change Control Application or work method statement including LOTO (log out/tag out) required under Change Management Work Flow Process for assigned facilities and systems.
12. Performs all work safely in accordance with the governing Safety Program. Comply with company policy and local law for the safe storage, usage, and disposal of hazardous materials. Maintains a clean and safe workplace.
13. Implement to SOP and ERP and have in-depth understanding of the critical system/facilities.
14. Update tools and supply inventories as appropriate. Specific duties include, but not limited to preparing and submitting purchase-order requests, developing sources for stock materials and performing periodic checks for supplies.
15. Identify safety hazards within the critical environment, report to Security & Safety Office or Lead Engineer, everyone has a role to play to ensure that our coworkers and customers work in a safe environment.
16. Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure and including work deliveries. Responsible for alerting your reporting manager or senior management of any discrepancies.
17. Any other duties which may be assigned by the Company from time to time.

REQUIREMENTS

• Proficient in English through all mediums of communication. Ability to write and review good quality detailed work scripts, methods of procedure, and standard operating procedures. Prepare incident report.
• Good knowledge of all laws that govern building management and maintenance, including building safety, emergency evacuation and environment protection.
• Professional Engineering Diploma in an Engineering field (Mechanical or Electrical) with min. 4-6 years of relevant work experience in Data Centre environment or Hi-tech factory/plant (e.g. semi-conductor). Candidate with other professional certificate has advantage.
• OR
• Bachelor of Science degree in an Engineering field with min. 1-3 years relevant work experience in Data Centre environment or Hi-tech factory/plant (e.g. semi-conductor).
• For Electrical Engineer, a valid Electrical switching certificate and/or license (Chargeman) for LV/HT electrical system is preferred.
• Some technical knowledge with hands-on knowledge/experience and understanding of critical data center systems, including HVAC, Standby emergency power, uninterruptible power supplies, and associated infrastructure.
• Proficient in computer applications and software, including commercial computerized maintenance management systems, Microsoft Word, PowerPoint, and Excel.